RECEPTIONIST - LEME

Description

Job Summary: A professional responsible for greeting, identifying, and guiding guests; performing check-in/check-out procedures; maintaining guest registration and reservations; and providing customer service throughout all stages of the stay. Key Highlights: 1. Guest service and guidance regarding hotel services and tourist attractions. 2. Full management of check-in, check-out, and reservations. 3. Participation in administrative processes and cash reconciliation. Greet, identify, and guide guests regarding accommodation services; perform check\-in and check\-out; handle registration and reservations; and provide customer service regarding tourist attractions and other inquiries. * Ensure planning and execution of all check-in and check-out process stages; * + Continuously monitor and support individual and group guests during their stay; + Verify pending items from the previous shift; + Conduct self-monitoring within the department; + Perform cash reconciliation; + Provide front desk service; + Participate in departmental administrative processes; + Process and record credit card payments in the system; + Assist the bellboy team; + Manage no-show cases by initiating the related process; + Conduct audits with meticulous verification of daily records and documents; + Initiate pre-check\-out for billed guests; + Verify identification documents; + Handle telephone inquiries; + Issue fiscal invoices. Working Hours: 3:00 PM to 11:10 PM