ADMINISTRATIVE ASSISTANT - HOSTEL

Description

Our administrative role is the office position at Ô de Casa, and we seek detail-oriented individuals who are passionate about continuously improving back-office processes to ensure the magic and smoothness of front-line operations. This role requires organization, sales and communication skills, appreciation for routine, attention to detail, and empathy toward people. The position entails 70% of your time dedicated to pre- and post-stay customer service \- (much of it involves sales!), 25% in Human Resources administration, and 5% supporting leadership with occasional requests. **JOB RESPONSIBILITIES:** * Remote omnichannel customer service (e\-mail, asksuite, phone, and other platforms), adhering to response time standards and creating follow\-ups to optimize sales * Reservation management aimed at maximizing occupancy and providing thorough details to the front desk team * Liaison with OTAs (booking.com, hostelworld, and others); managing payments, pre\-authorizations, and refunds (standard and non\-refundable reservations) * Internal team communication and coordination of internal events * Conducting interviews, recruiting, and managing job applications across all company departments; personnel selection, onboarding, tracking (vacations, medical certificates, absences…), and offboarding; cultural orientation and uniform distribution; timekeeping and banked hours management, payroll processing, and other HR department routines * Providing administrative support to other departments, including procurement, budgeting, spreadsheets, and other ad\-hoc tasks. **REQUIREMENTS AND QUALIFICATIONS** * Sales skills and techniques * Ability to learn quickly; organizational skills, attention to detail, and autonomy; strong written communication (Portuguese and English) * Excellent interpersonal and group communication skills * Responsibility regarding financial data and confidentiality * Ability to manage monthly deadlines and administrative routines * Availability to support leadership * Skill in designing simple operational processes * Prior experience in operational HR routines is desirable; prior experience in hotel/reservation departments is also desirable; education in fields related to this role is preferred. **ADDITIONAL INFORMATION** * Schedule: Monday to Friday, 9:00 AM to 6:00 PM (with a 1-hour lunch break) * Work model: Hybrid — mostly in\-office with 1 day of remote work per week * Salary: R$2360 CLT or R$2800 PJ \+ sales commissions and performance incentives (currently averaging R$1000.00/month). Benefits: TotalPass \+ language course subsidies \+ discounts on our products and services \+ discounts and complimentary stays at partner hostels \+ transportation allowance (VT) \+ meals at partner restaurants. * Profit and results sharing of up to ONE EXTRA SALARY PER SEMESTER Minimum Education: High School Diploma (Secondary Education) Languages: * English (Advanced) * Discounts on our products and services * Transportation Allowance * TotalPass * Language Course Subsidy * Profit and Results Sharing * Discounts and Complimentary Stays at Partner Hostels * SESC Membership Card * Meals at Partner Restaurants * Sales Commissions