Mechanical Assistant - Castanhal/PA

Description

Job Summary: The Mechanical Assistant will perform simple repairs and mechanical inspections on vehicles of the brand, ensuring excellence in service and achievement of targets. Key Highlights: 1. Focus on excellence and customer service 2. Opportunity for professional and personal development 3. Welcoming and diverse environment We are a multi-brand group operating in the sales of new and used vehicles, accessories, vehicle leasing (mobility), consignment plans, fleet management, insurance, and after-sales services across our network of dealerships. We are seeking a **Mechanical Assistant** to **perform simple repair and mechanical inspection services on automotive vehicles of the represented brand at the dealership, by analyzing vehicle systems using tools provided by the company, aiming to meet departmental targets and ensure excellent service aligned with company and manufacturer standards.** If you are agile, customer-oriented, and committed to excellence in results, join our ***team***! ***We are Grupo NewChase and we grow together!*** **Responsibilities and Duties** * Develop customer service and service sales approaches by consulting the customer’s history in the system and conducting consultative interviews to maximize sales opportunities and deliver excellent service. * Perform simple mechanical repairs and part replacements by disassembling engines and vehicle components using appropriate tools and equipment to ensure proper vehicle operation. * Monitor service sales processes by completing the vehicle intake checklist, issuing Service Orders (S.O.) via the system, verifying the vehicle owner’s documentation, and delivering customer satisfaction surveys, ensuring accurate information flow within the department. * Track open Service Orders (S.O.’s) by consulting the corporate system to finalize the vehicle process. * Monitor revenue and sales scheduling metrics by consulting the corporate system to organize customer service activities and establish sales strategies. * Attend manufacturer-provided in-person and web-based training courses according to the schedule issued by the Human Resources Department to ensure certification and maintain the manufacturer-defined performance index. * Preserve equipment and tools assigned to your role, committing to correct use of PPE and safety equipment, demonstrating care for company assets to ensure resource maintenance. * Keep your immediate supervisor informed about work progress under your responsibility, seeking solutions to encountered issues to enable effective activity oversight by management. * Perform other tasks delegated by the area manager. * Respect the needs, integrity, expectations, and privacy of our customers, colleagues, third parties, suppliers, communities, institutions, and government bodies, ensuring compliance with the Group’s Code of Ethics. **Requirements and Qualifications** **If you:** * Have completed high school; * Hold a Category B driver’s license (CNH); * Possess basic computer skills; * Have knowledge of automotive mechanics, electro-electronics, and bodywork. *The \#GrupoNewChase is your place!* **Additional qualifications that will be considered advantageous:** * Experience in preventive and corrective automotive mechanics. **Additional Information** **What we offer:** * Market-competitive salary; * Health insurance plan; * Dental insurance plan; * Meal or food allowance; * Transportation allowance; * Life insurance; * Wellhub (formerly Gympass) \- extended to up to 3 dependents; * Free telemedicine \- extended to spouse, children; * Psychological counseling \- extended to spouse, children; * Discounts on undergraduate, graduate, MBA, and fully online English courses; * Corporate University; * Employee recognition program based on tenure; * Maternity care program; **WE ARE GRUPO NEWCHASE AND WE GROW TOGETHER** We are a mobility group recognized nationally in the automotive market, with over 30 years of excellence in service and continuous growth. We began our journey in 1991 in Vitória da Conquista/BA and are now present in 8 Brazilian states (Alagoas, Bahia, Ceará, Minas Gerais, Pará, Pernambuco, Sergipe, and Tocantins). Over the years, we have significantly expanded our business operations, currently operating more than 40 dealerships across Toyota, Lexus, BMW, Mini, Audi, Volvo, Chery, Chevrolet, Hyundai, Volkswagen, and GNC Seminovos brands. Additionally, we operate the Customer Retention Center, our dedicated unit responsible for the Group’s entire digital strategy and monitoring. Learn more about our journey on our official website: https://www.gruponewchase.com.br/. **HERE AT THE GROUP YOU’LL FIND:** * A welcoming and diverse environment; * Continuous professional and personal growth; * Professional development programs. **JOIN US IN THIS JOURNEY!** Grupo NewChase stands out through its constant pursuit of innovation and humanization, focusing all efforts on a single purpose: “Delivering the best results in excellence to our customers, employees, and partners, recognized for our \#SpeedAndQuality DNA” We are market leaders across all the automotive brands we represent!