Customer Success Analyst

Description

**Attention before applying** This is not a position for those seeking a calm and predictable routine. We work at the pace of a growing company. This means changing priorities, tight deadlines, and the need to solve problems without waiting for instructions. If you prefer to only execute what is written in a manual and do not like being held accountable for results, this position is not for you. **About Virtum** We are a performance digital marketing consultancy specialized in high-end dental and medical clinics. We manage paid traffic (Meta and Google Ads), lead generation and qualification, and commercial service, with a total focus on measurable results (CAC, appointments, revenue generated, ROAS) — not vanity metrics. **The position** We are looking for a Customer Relationship/Success Analyst to be the point of contact between Virtum and our portfolio of partner clinics. The mission of the role is to ensure that the client receives exactly what they contracted — and more — through close, proactive, and organized service, capable of anticipating problems and proposing solutions before they become complaints. **What you will do** * Maintain direct and constant contact with clients via WhatsApp, with agility in responses * Conduct onboarding for new clients and periodic result meetings * Organize and track internal demands between traffic, creative, and Google My Business teams (via ClickUp) * Monitor client CRM/spreadsheets to identify commercial risks in advance * Track indicators for each account and report results monthly * Escalate problems to management when necessary, following a structured flow **What we are looking for** * Proven experience in customer service * Clear communication, organization, and proactivity * Ability to enforce deadlines and have difficult conversations with clients when necessary * A profile that wants to grow with the company, with ownership over the results delivered **Differentiators** * Experience in a digital marketing agency * Familiarity with ClickUp, CRM (Kommo or similar), Google Drive/Spreadsheets * Knowledge of digital marketing and customer journey Payment: R$2\.500,00 \- R$3\.500,00 per month Work location: Remote