Sales Supervisor

Description

Job Summary: This role involves supervising leaders and teams to ensure excellence in customer service, optimization of results, and professional development. Key Highlights: 1. Leadership and team supervision and development 2. Focus on excellence in customer service and sales results 3. A welcoming environment full of growth opportunities **\#JOINCAEDU** **For 50 years, we have transformed fashion retail with style, quality, and accessibility.** We operate in São Paulo, Rio Grande do Sul, Goiás, the Federal District, and Minas Gerais, with 100 physical stores and an e\-commerce platform serving all of Brazil. Here, you’ll find a joyful, welcoming environment brimming with opportunities to grow and develop professionally. If you seek challenges, value ethics and respect, possess an owner’s mindset, and believe that together we are stronger, **join Caedu!** **Responsibilities and Duties** **What will your activities be?** **Leadership and Team Supervision:** * Monitor and guide store leaders, ensuring that all processes—including organization, product display, restocking, tidying, inventory management, distribution, supervision, financial products, fitting room service, and sales area operations—are aligned with internal procedures, checklists, and company standards. **Excellence in Customer Service:** * Ensure customer service is delivered with excellence through team monitoring, guidance, and training, guaranteeing that Caedu’s standards are consistently applied across all customer interactions. **Productivity and Results:** * Monitor hourly sales results for products and financial services, reviewing task distribution, implementing operational adjustments, and identifying opportunities with the store manager to achieve and exceed store targets. **Data Control and Analysis:** * Prepare and monitor daily sales reports, income statements (DRE), financial products, goals, budgets, and inventory—recording transactions, verifying results, and reporting to the store manager. * Analyze back-office system records to prevent inconsistencies and internal fraud. **Competitive Analysis:** * Observe competitors’ campaigns, window displays, checkout lines, and pricing, flagging opportunities and action items to the store manager. **Cash Management:** * Participate in cash closing procedures—verifying amounts and records, receiving armored vehicle deliveries, checking cash counts, and accurately entering all information into the back-office system. **Merchandise Receiving and Restocking:** * Ensure accurate merchandise verification to avoid discrepancies, prioritizing product restocking according to sales department guidelines. **Financial Product Delivery:** * Daily monitoring of financial product referrals, approvals, and delivery—guiding leaders to maximize results and sales opportunities. **Team Development and Motivation:** * Maintain a trained, motivated, and uniformed team by conducting meetings, trainings, and briefings. * Develop leaders through training, continuous coaching, and defining individual action plans for advancement and internal mobility within the store. **Requirements and Qualifications** **Must Have:** * Bachelor’s degree in Business Administration or related field (preferred). * Experience in leadership or supervisory roles within the fashion retail segment. * Knowledge of retail sales operations and financial products (preferred). * Intermediate Microsoft Office proficiency. **Additional Information** **What We Offer:** Medical Assistance Dental Assistance Transportation Allowance Profit Sharing (PLR) (per internal policy) Birthday Day Off Caedu Product Discount Educational Partnerships SESC Membership Pharmacy Partnership Gympass Better Maternity Program – Support throughout the most special period in our mothers’ lives. Personal Guidance Program Career Path Program Online Learning Platform **For 50 years, we have transformed fashion retail with style, quality, and accessibility.** We operate in São Paulo, Rio Grande do Sul, Goiás, the Federal District, and Minas Gerais, with 100 physical stores and an e\-commerce platform serving all of Brazil. Here, you’ll find a joyful, welcoming environment brimming with opportunities to grow and develop professionally. If you seek challenges, value ethics and respect, possess an owner’s mindset, and believe that together we are stronger, **join Caedu!**