Technical Analyst

Description

Job Summary: Professional to structure and monitor KPIs, create dashboards, optimize processes, and support data-driven strategic decisions. Key Highlights: 1. Support for data-driven strategic decision-making 2. Optimization of internal processes 3. Creation and updating of management dashboards Main Responsibilities: Structure and monitor KPIs such as: • AMA (Average Handling Time) • AME (Average Execution Time) • Workshop efficiency • Parts revenue • Service Level Agreement (SLA) compliance • Create and update management dashboards and reports • Support goal-setting and action planning • Control service order (SO) workflow • Map and optimize internal processes • Support strategic decisions with data • Collaborate with internal departments (sales, logistics, quality) MANDATORY REQUIREMENTS: • Advanced Excel (VLOOKUP/XLOOKUP, Pivot Tables, charts) • Knowledge of data analysis and KPIs • Experience in operational control or process management • Familiarity with Power BI or other visualization tools (strong plus) • Ability to organize and structure information • Analytical and critical thinking profile • Organization and discipline • Proactivity (not only analyzing but also proposing improvements) • Strong communication skills (translating data into actionable insights) TECHNICAL SKILLS: • Experience with ERP or management systems • Data organization within systems • Data extraction and verification • Data and document organization • Workflow control (service orders, parts, statements, deadlines) BEHAVIORAL SKILLS: • Analytical + Critical Thinking • Proactivity • Clear Communication • Organization and Discipline • Punctuality • Responsibility Compensation: R$4.000,00 - R$4.507,39 per month Benefits: * Medical insurance * Dental insurance * Education allowance * Free parking * Life insurance * Meal allowance * Transportation allowance Work Location: On-site