**Functions and Responsibilities** **1\. Conduct proactive phone calls (consultative collection)** * Make calls to **clients (owners/tenants)** who have outstanding invoices with **Condominium XX**. * Initiate contact in a courteous and professional manner, asking whether the client **knows or has previously been associated with the condominium** (to verify database accuracy and avoid incorrect contacts). **2\. Classify and direct the client based on their response** * **If the client responds YES (knows/lived there):** * Briefly explain the reason for the call (outstanding invoices). * **Direct the client to contact the specific finance/administration department** for detailed verification of pending items, amounts, installment plans, or negotiations. * Provide the **correct contact phone number**, and if possible, the name of the contact person or extension. * Record the call outcome in the system (e.g., client informed, referred, etc.). * **If the client responds NO (does not know the condominium):** * Thank the client for their time and apologize for the error. * **Request confirmation of the client's registration details** to check for data entry errors or fraud. * Update the registration in the system (if necessary) or generate an alert for review. Minimum Education: High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
