COLLECTION ASSISTANT

Description

Job Summary: The Netway Group is seeking a professional to conduct basic outreach to delinquent customers, record interactions, follow collection scripts, and update customer statuses. Key Highlights: 1. Assist in issuing duplicate payment slips 2. Forward complex cases to the senior assistant or credit analyst 3. Maintain ethical conduct with everyone **Job Description** Hello, we are the Netway Group! Here, we have a large team that makes everything happen! It is through the effort and dedication of each of our people that we have become a benchmark in what we do, united in our purpose: "Exceed expectations, connecting people and organizations, breaking boundaries." With a presence in over 40 cities across multiple Brazilian states, we deliver high-quality, stable connectivity to more than 70,000 customers nationwide. Our connection goes beyond providing reliable internet. We operate our own fiber route to São Paulo, ensuring superior performance when accessing websites and games hosted in that region. We also offer Value-Added Services (VAS) aligned with our audience, such as: Max, Paramount+, Globoplay, Telemedicine, among others. Our commitment extends beyond internet—we strive to provide well-being, convenience, and technological advancement for our customers. **Join the Netway Group and leave your mark by making history!** **Responsibilities and Duties** MAKE BASIC CALLS AND CONTACTS WITH DELINQUENT CUSTOMERS: Conduct initial calls and contacts with customers who have outstanding financial obligations. RECORD INTERACTIONS IN THE SYSTEM ACCORDING TO A PRE-ESTABLISHED SCRIPT: Log all interactions performed, following company-defined procedures. FOLLOW THE STANDARD COLLECTION SCRIPT AND DIRECT INSTRUCTIONS FROM MANAGEMENT: Execute the established collection script and comply with instructions provided by leadership. UPDATE CUSTOMER STATUS IN THE SYSTEM (e.g., OVERDUE, NEGOTIATING, ETC.): Keep system records updated regarding customers’ current status. ASSIST IN ISSUING DUPLICATE PAYMENT SLIPS: Support requests and dispatch of duplicate payment slips to customers. FORWARD COMPLEX CASES TO THE SENIOR ASSISTANT OR CREDIT ANALYST: Identify more complex demands and escalate them to higher-level personnel for resolution. **Requirements and Qualifications** Basic knowledge of customer service systems or ERP. Initial proficiency in communication and typing for service recordkeeping. Ability to perform simple administrative tasks, such as updating registrations and tracking payments. Familiarity with basic collection and negotiation concepts (can be acquired through internal training). Completed high school education. **To join our team, it is essential to:** Be proactive: act autonomously and anticipate solutions; Pay attention to detail: deliver tasks with quality and precision; Focus on the customer: prioritize excellence in service; Have a willingness to learn: demonstrate interest in growth and development; Collaborate: possess a team-oriented mindset and positive attitude; Respect and courtesy: maintain ethical conduct with everyone. **Why choose the Netway Group?** Our culture is our DNA! It has sustained our success so far and will continue to serve as the foundation for our future. To ensure a complete and positive employee journey, we offer: Meal card Complimentary internet after 3 months Life insurance Pax Saúde health plan Prime Vida Odonto dental plan Gym partnership (Moviment) Educational partnerships Discounts on company products and services Ongoing training and development A collaborative and welcoming environment Frequent feedback and individual development plans Incentives for innovation and creativity **Employment Type:** CLT – On-site **Benefits:** Meal card Complimentary internet after 3 months Life insurance Pax Saúde health plan Prime Vida Odonto dental plan Gym partnership (Moviment) Educational partnerships Discounts on company products and services