Administrative Assistant

Description

Job Summary: A professional to organize and structure the clinic's administrative area, ensuring efficiency in internal processes and high-quality service to patients and health insurance providers. Key Highlights: 1. Opportunity to work with billing organization and control in a clinic. 2. Interaction with parents and health insurance providers, focusing on communication and empathy. 3. Administrative support, document organization, and medical record management. **Role/Activity Description:** * Verification of statements and payments * Closing of private patient appointments * Requesting and tracking invoices * Collection from delinquent patients * Billing organization and control * Verification of appointment execution (lists, signatures, and schedules) * Management of rescheduling and support for appointment booking * Interaction with parents and health insurance providers (phone, e\-mail, and messages) * Mediation of administrative requests between patients and responsible parties * Support in organizing documents, contracts, and medical records * Updating spreadsheets and administrative controls * Organizing and maintaining files and cloud storage (Drive) * Reception support for administrative tasks * Support for health insurance-related tasks (including participation in training sessions) * Assistance in organizing the appointment schedule and internal logistics **Prerequisites:** * Prior experience in administrative roles * Strong verbal and written communication skills * Basic computer knowledge (Excel, Word, e\-mail) * Organizational skills and ability to manage multiple tasks simultaneously **Preferred Qualifications:** * Experience in clinics or healthcare settings * Experience interacting with sensitive audiences (e.g., parents and children) * Familiarity with health insurance providers * Knowledge of administrative routines in clinical environments **Desirable Qualities:** * Clear and empathetic communication * Proactivity * Organization * Responsibility * Problem-solving ability * Skill in handling delicate situations * Interpersonal relationship ease **Job Objective:** To organize and structure the clinic’s administrative area, ensuring efficiency in internal processes, high-quality service to patients and health insurance providers, proper billing control, and daily operational support—contributing to the clinic’s sustainable growth. **Residency Requirement:** Sumaré or nearby region. **Travel Availability:** No **Working Hours:** Monday to Friday – approximately 8:00 AM to 5:30 PM (with a 1-hour to 1.5-hour lunch break); Flexible hours according to hybrid model. **Work Location:** Vila Miranda – Sumaré/SP **Benefits:** * Approximate cost-of-living allowance of R$ 400.00; * Possibility of a hybrid work model. Compensation: R$2\.800,00 \- R$3\.500,00 per month Workplace: On-site