Customer Service Supervisor (6)

Description

Job Summary: The professional will supervise public service activities, manage the team, and ensure service quality, promoting a harmonious work environment focused on continuous improvement. Key Highlights: 1. Supervision and monitoring of public service activities. 2. Conflict management and team development. 3. Preparation and analysis of managerial and operational reports. Description: Apply quickly via email: Requirements and Qualifications: * Supervise and monitor public service activities, ensuring service quality; * Prepare work schedules, staff reassignments, and team training; * Manage conflicts between service agents and citizens, promoting a harmonious work environment; * Identify training and development needs of employees; * Conduct performance feedback and monitoring; * Monitor and analyze performance and service quality indicators; * Prepare and analyze managerial and operational reports, proposing improvements; * Apply performance measurement methodologies and suggest adjustments to processes and team sizing; * Ensure compliance with internal policies and service procedures; * Supervise reception, document triage, and counter service; * Monitor document issuance processes and ensure compliance; * Relationship and Integration; Coordinate with other departments to align processes and operational standards; * Analyze user suggestions and complaints and forward solutions; * Support the Customer Service Manager in daily routines and strategic planning; * Maintain a safe and orderly work environment, equipment, and materials; * Ensure compliance with safety, health, and compliance regulations. Responsibilities and Duties: * Effective management of the customer service team. * Continuous improvement of customer satisfaction. * Reduction of average service time. * Implementation of regular team training. * Development of performance indicators (KPIs). * Efficient resolution of conflicts and complaints. * Promotion of a positive work environment. * Coordination of regular feedback sessions with the team. * Preparation of monthly performance reports. * Integration of new technologies into service delivery. Benefits: Meal allowance of R$ 36.59, Transportation allowance, Life insurance, Gympass, Medical assistance, Dental assistance, Zenklub Work Schedule: Monday to Thursday, from 08:00 to 18:00, and Friday, from 08:00 to 17:30\. Knowledge Requirements: Education: Bachelor\'s degree \- (Organizational Administration / Financial Administration / Communication / Ethics and Citizenship / Prevention and Health / Digital Inclusion (Office Suite) / Corporate Sociology / Business Law / Human Resources). \- Completed 2512110202491630226