Job Summary: Lead, motivate, and develop the sales and customer service team, ensuring service excellence and achieving sales targets through operational and strategic management. Key Highlights: 1. Sales and customer service team leadership and development 2. Strategic commercial management and KPI analysis to boost sales 3. Focus on service excellence and customer relationship Job Description: * **Team and Performance Management:** * Lead, motivate, train, and develop the store's sales and customer service team. * Set and monitor achievement of sales targets (mobile, fixed-line, TV, internet, and accessories). * Conduct daily/weekly *follow\-up* and individual *coaching* meetings. * Ensure adherence to service excellence standards and deliver an outstanding customer experience. * **Commercial and Operational Management:** * Develop and implement commercial strategies to boost sales. * Analyze performance indicators (KPIs), identify improvement opportunities, and propose corrective action plans. * Ensure proper execution of operational and administrative procedures. * Manage inventory, cash control, and daily/monthly financial closing for the store. * **Customer Relationship and After\-Sales:** * Resolve complex customer issues and complaints. * Conduct prospecting activities and foster customer relationship building. Employment Type: Full-time, Permanent CLT Benefits: * Meal allowance * Food allowance * Transportation allowance Employment Type: Permanent CLT Benefits: * Meal allowance * Transportation allowance Work Location: On-site Employment Type: Permanent CLT Compensation: R$1\.645,18 \- R$5\.590,77 per month Benefits: * Food allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
