Project Manager

Description

Job Summary: We are seeking a Project Manager to coordinate customer requests, structure follow-up processes, and ensure predictability and fulfillment of commitments. Key Highlights: 1. Single point of contact for coordinating customer requests 2. Direct interaction with customers from pre-sale to post-sale 3. Ensuring deadlines and delivery commitments are met **Why join \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build innovative solutions that make people's lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient — more than a team, we are the \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** **We are looking for a Project Manager**, serving as the single point of contact for coordinating customer (acquirer) requests. This professional will be responsible for internalizing commercial and technical requests with internal departments, structuring demand tracking, conducting follow-ups, and ensuring predictability and fulfillment of agreed commitments. Direct interaction with customers will occur from pre-sale through post-sale, always focused on satisfaction and value delivery. * Act as the single point of contact for receiving, organizing, and internalizing customer requests, including commercial, technical, logistical, and operational topics. * Lead structured demand tracking with internal departments (product, engineering, finance, sales administration, services, international trade, and others). * Ensure deadlines, clarity of responsibilities, predictability, and delivery commitment fulfillment. * Conduct recurring follow-ups, monitor status, risks, and pending items related to demands. * Interact directly with customers to align expectations and collect/validate information. * Support the commercial team during pre-sale and post-sale phases, reducing miscommunication between internal departments and customers. * Prepare clear and transparent tracking reports, status reports, and demand records. **Requirements and Qualifications** Completed undergraduate degree in Engineering or Administration. Experience in project management, corporate customer service, and handling multidisciplinary requests. Knowledge of project management and activity tracking tools. Ability to manage multiple departments and simultaneous requests. #### **Desirable:** * Certification or knowledge of project methodologies (Scrum, PMP, PMBOK, Kanban). * Experience with acquirers or payment processing clients. * Intermediate English proficiency for communication and documentation reading. **Additional Information** **Learn about some benefits offered by \#PosiTime:** **\*\* We aim to provide top-tier benefits to \#PosiTime members, which may vary depending on employment contract and work location.** **Quality of Life** Health and dental insurance plans Zenklub: mental health and wellness platform, including psychological support Wellhub (Gympass) Meal allowance Pharmacy discount Hybrid work model Childcare allowance and maternity kit **Career and Education** Saber Mais: Professional Development Portal **Finance** Profit-sharing program (PPR) Good Card: benefit accepted at over 130,000 establishments Life insurance Payroll-deductible loan **Transportation** Transportation allowance **Exclusive Discounts** Parceiro Positivo: website offering discounts on our products *"Among the world’s largest tech giants, nearly all were founded in a garage. Only one began in a classroom."* That is how Positivo Tecnologia was born, taking on the challenge of manufacturing computers in Brazil in 1989. We believe TECHNOLOGY EXISTS TO EMPOWER LIVES — this is our essence. We aim to integrate it into everyone’s daily life, always in its best version: perfectly tailored to each consumer profile’s experience. This is the essence of those who begin in a classroom and aspire to change worlds — millions of them! **OUR POSITIVE WAY: TECHNOLOGY IN HOW WE ARE AND WHAT WE DO** Our dynamic, versatile, and diversity-respecting team is guided by our 12 core attitudes. At Positivo Tecnologia, you’ll have the opportunity to work alongside exceptional professionals, learn extensively, and implement your ideas. Learn more about Positivo Tecnologia on LinkedIn: www.linkedin.com/company/positivo\-tecnologia BE PART OF OUR STORY! JOIN \#POSITIME!