Job Summary: Onboarding Leader for a rapidly growing technology company, playing a strategic role in process structuring and team management. Key Highlights: 1. Lead and develop the client implementation and onboarding team 2. Structure and standardize processes to ensure quality and efficiency 3. Experience in SaaS, BPO, or financial/accounting services companies JOYn RH is a recruitment consultancy specializing in talent acquisition; we hire top-tier professionals for our clients across Brazil and worldwide. **About the Role:** We are hiring an **Onboarding Leader** to join a fast-growing technology company that delivers digital solutions for management and specialized services. The company seeks a professional to lead its Client Onboarding and Implementation area. This position plays a strategic role in process structuring, team management, and enhancement of the implementation journey—ensuring new clients experience an efficient, high-quality transition onto the platform. **Key Responsibilities** * Lead and develop the team responsible for client implementation and onboarding * Structure and standardize processes to ensure quality, efficiency, and SLA compliance * Monitor KPIs and team performance, driving continuous improvement * Collaborate strategically with Product, Technology, Support, and Customer Success teams * Lead process improvement initiatives, automation, and tool adoption to scale operations * Deliver a consultative, high-caliber onboarding experience for clients Requirements: * Experience leading or coordinating onboarding, implementation, or customer success operations * Experience managing people and projects * Experience in SaaS, BPO, or financial/accounting services companies * Analytical mindset with strong process and metrics orientation * Excellent communication skills and ability to collaborate across departments **Preferred Qualifications** * Experience in SaaS or BPO operations * Experience designing scalable processes * Knowledge of automation, workflows, and AI tools Benefits Meal allowance of BRL 800.00 Health insurance Dental insurance Life insurance
João Silva
Indeed · HR
João Silva
Indeed · HR
