Job Summary: Responsible for the customer experience area, ensuring quality and comfort through team management, project execution, and performance metrics. Key Highlights: 1. Manage customer experience, encompassing quality and comfort. 2. Lead teams and manage projects for continuous shopping center improvements. 3. Be the guardian of our culture, fostering a human-centered, inclusive, and empathetic environment. **Our goal is to impact people!** We are an ecosystem of opportunities that builds, grows, creates, and exists to foster businesses that drive local economic prosperity. Our businesses emerge from our shared passion, and we are fascinated by **creating, growing, and impacting**. We believe people make us unique, and every decision affects our business—therefore, we walk together! Over the years, we have built **long-lasting** partnerships, working with **dedication and transparency**, knowing that the best work is done by those who are passionate about what they do. **Sá Cavalcante—where every business is the energy to create prosperous futures!** **What We Expect From You:** We seek someone detail-oriented, strategically minded, and eager to tackle major challenges. You will play a vital role during critical moments, so alignment with our purpose is essential—you must be ready to roll up your sleeves! We value a human-centered, inclusive, and empathetic environment, and one of your key missions will be to safeguard our culture. **Responsibilities and Duties:** **Responsible for the customer experience area, with duties including ensuring quality and comfort for shopping center customers through initiatives covering cleaning, landscaping, ambiance, lighting design, waste and pest management, construction, and retrofits.** * Responsible for managing the in-house quality team; * Liaise with new retailers to assess feasibility and implement new operations; * Oversee shopping center projects and execute improvements; * Manage contracts for outsourced teams (cleaning, landscaping, waste separation and transportation); * Ensure adherence to the shopping center’s technical specifications regarding timelines for new stores and renovations; * Ensure timely execution of items outlined in the Excellence Program; * Monitor customer experience KPIs and report findings to management; * Develop quality training programs for customer-facing teams. Requirements: * Bachelor’s degree in Engineering or related fields; * AutoCAD; * Customer NPS; * Quality and Customer Experience KPIs; * ESG; * Contract Financial Management; * Team Management; Desirable: * Construction Regulations; * Environmental Regulations. Benefits: * Competitive market-based salary; * Transportation Allowance; * Meal Voucher; * Health Insurance; * Dental Insurance; * Corporate University; * Health and Well-being Platform; * Discount Platform for Travel and Accommodations. Sá Cavalcante, growing toward the future, delivering excellence to those who walk alongside us
João Silva
Indeed · HR
João Silva
Indeed · HR
