Description
Job Summary:
Manage financial results, administer targets, ensure customer satisfaction, lead and motivate the team, and prepare managerial reports.
Key Highlights:
1. Strategic management of financial results and targets
2. Leadership and development of negotiation teams
3. Design of motivational campaigns and feedback
· Deliver financial results
· Administer targets (10 targets per delinquency band and 1 financial target)
· Administer customer targets and ensure ranking position relative to business partners
· Distribute targets to the team according to delinquency bands
· Define team profiles to establish individual targets (based on each negotiator’s characteristics and ability to collect across delinquency bands)
· Manage reports for clients/executive management/Finance and Planning
· Support portfolio production outcomes as reported by MIS
· Delegate operational actions to the Supervisor (notes negotiators’ profiles: “critical individuals”, resistant, underperforming, with some lacking commitment)
· Conduct monthly feedback sessions with the team; the Supervisor monitors weekly and tracks results for incentive awards
· Design motivational campaigns
· Monitor exception proposals
Job Type: Full-time, Permanent CLT
Compensation: R$2.500,00 - R$3.500,00 per month
Benefits:
* Profit-sharing
* Meal allowance
* Transportation allowance
Work Location: On-site