Job Summary: Professional to provide cooperative customer service, update member records, process new account admissions, offer administrative support, and conduct collections—with a focus on transforming lives and leaving legacies. Key Highlights: 1. Transform lives and leave legacies 2. Focus on initiative, proactivity, and efficiency 3. A cooperative environment with mutual development If you identify with the cooperative movement, enjoy working with people, aspire to transform lives and leave legacies, seek personal and professional growth, embrace new challenges, and consistently demonstrate initiative, proactivity, problem-solving relationship skills, and efficiency in delivering results—you belong here, transforming lives with us! Your place is here with us—transforming lives! **Responsibilities and Duties** * Proactively and reactively serve cooperative members according to their needs, aligned with Transpocred’s Way of Doing Business; * Update member registration data per the Cooperative’s current policies, verifying documentation and information accuracy, maintaining updated contact details and digitized records, ensuring up-to-date registration and risk mitigation; * Request required documentation for opening individual (PF) or corporate (PJ) cooperative accounts, following established procedures and completing all requested fields per work instructions, while verifying information accuracy to ensure registration quality; * Manage NPS linkages; * Provide administrative support to Branch Managers; * Conduct debt collection and debtor outreach per reports—including calls and visits—and analyze and handle cases related to PDD (Provision for Doubtful Debt) and delinquency, considering risk factors, with ongoing monitoring to manage the portfolio of delinquent accounts; * Perform other duties inherent to this position. **Requirements and Qualifications** **Required:** * Currently pursuing or holding a bachelor’s degree in Business Administration, Accounting, Economics, or related fields; * Valid CPA10/CPA20 and/or CEA certification; * Prior experience in product sales. **Preferred:** * Prior experience in credit recovery (collections). **Additional Information** Meal/Voucher Allowance: R$ 2\.100,00 National Health Plan: For employees and dependents National Dental Plan: For employees and dependents Life Insurance: Including coverage for dependents Transportation Voucher Birthday Day Off – One paid day off during your birth month Extended Maternity/Paternity Leave \+ Gifts for new parents and babies Private Pension Plan PPR \- Profit Sharing Education Assistance Childcare/Babysitting Assistance Annual Flu Vaccination Campaign Company Anniversary Gifts Total Pass Zenklub We believe in purpose-driven work—where we can transform individuals and our community. This essence, combined with our pursuit of excellence through simplicity, reflects our core values and shapes our team. We already have over 300 passionate Transpocred employees—dedicated to developing financial products and services that make a real difference for our transportation sector and for more than 57,000 cooperative members. Being an employee of cooperatives affiliated with the Ailos System means embracing a concept centered on mutual development—where engagement, cooperative culture, and principles guide every action and service delivered. Here, people are committed to our purpose: “Serve to Transform Lives.” We believe that when everyone unites in cooperation, projects take shape and dreams become reality. **All because cooperation is the true essence of transformation.** We operate physically in the states of Santa Catarina, Paraná, Rio Grande do Sul, São Paulo, Rio de Janeiro, Minas Gerais, Goiás, and Amazonas—but maintain nationwide digital presence. **Join Transpocred! :)**
João Silva
Indeed · HR
João Silva
Indeed · HR
