Commercial Assistant

Description

Job Summary: Responsible for supporting the commercial team to ensure customer satisfaction and achievement of targets, with emphasis on agility and continuous improvement. Key Highlights: 1. Customer-focused commercial support 2. Focus on efficient solutions and continuous improvement 3. Data analysis and contract management **Description:** Mandatory Requirements Currently pursuing a Bachelor's degree in Business Administration, Commercial Management, Logistics Management, or related fields; Intermediate knowledge of Excel; Organized, proactive, communicative profile with a sense of urgency; Desirable Requirements Power BI knowledge is desirable; SAP knowledge is desirable; Position Objective Responsible for supporting the commercial team by assisting with daily requests that help resolve issues faced by prospective and existing customers, ensuring their satisfaction and achievement of company-defined targets. Works with a customer-centric focus, resolving issues promptly while identifying opportunities for ongoing improvement. Position Responsibilities Calculate the Top Sales incentive target, manage pending Brand Licensing contracts, and digitize\-them into the SFE system; Monitor weekly sales data by Coordinator / Commercial Agent, analyze commissions for Packaging Sales, analyze performance discounts, submit documents to ANP, and adjust PRT and distributor pricing; Annually contribute to audit data control and monthly report customer credit notes to Finance; Manage painting and standardization planning for distributor warehouses. Analyze and manage capex flow entered into the SFE system; Monitor digitization of contracts and processes within the SFE system; Register new customers and correct\/modify existing customer records in the portfolio; Develop KPI reports used as the basis for performance presentations; Request price and term updates for customers; Support consultants with administrative tasks while they conduct client visits. Meet customer needs by offering solutions that exceed expectations and delight them. Identify solutions to problems—whether simple or complex—efficiently and effectively, anticipating implementation consequences. Evaluate and propose improvements to reduce response time and costs, enhance service and support quality, thereby generating and\/or increasing customer satisfaction. 2512110202491913369