Administrative Operations Intern - Headquarters/PR

Description

Job Summary: Provides service and operational support to members, ensuring a positive experience and compliance with internal and external regulations. Key Highlights: 1. Direct service and support to members 2. Promotion of digital inclusion and engagement with cooperativism 3. A fundamental role in the member experience Performs service and support tasks related to operationalizing the member relationship with Sicredi, governed by internal and external regulations, involving frequent interaction with members and non-members, playing a fundamental role in the experience delivered through Sicredi.  \#LI\-JP **Responsibilities and Duties** * Receive documents and verify compliance with legal formalities for operations, preparing routines to enable faster and more efficient service delivery for member requests, as well as maintaining registration data. * Support credit collection activities in cases of delinquency and within negotiation deadlines, per guidance from the business area, aiming to recover lent capital. * Prospect new members and new business opportunities; identify demand and refer to Business Managers. * Provide first contact service to members at the branch channel; receive and welcome members and non-members, directing them to the channel delivering the best service experience—either physical or digital. * Assist members with their "digital inclusion"; act as an agent of change for members by providing guidance on optimal use of available digital services. * Onboard new members by explaining Sicredi’s principles, answering questions, and fostering engagement with cooperative values. * Operate various services including collections, payments, and inquiries; manage cash opening, closing, and control at the teller terminal; prevent and deter fraudulent transactions and money laundering. **Requirements and Qualifications** * Completed or currently pursuing a bachelor’s degree in Administration, Economics, Mathematics, or related fields; * At least 6 months of prior experience in similar market roles or in the financial sector is considered an advantage; * Must reside in Mandaguari or nearby locations. **Additional Information** Internship stipend: R$ 1\.953,00 \+ Transportation Allowance. Work schedule: Monday to Friday, from 8:30 AM to 3:30 PM **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They make us the **Best Place to Work**, once again ranked #1 by Great Place To Work Brasil (GPTW). Together with **over 9 million members**, across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives**—a purpose that unites and inspires us, promoting local and sustainable development, education, and financial inclusion. We continue seeking talents who wish to help build a better world—and we want you on board. **\#VemSerSicredi!**