TECHNICAL CONSULTANT

Description

Job Summary: We are seeking a results-oriented Automotive Technical Consultant to deliver specialized customer service and technical support, monitor vehicle repair processes, and ensure customer satisfaction. Key Highlights: 1. Specialized customer service and technical support for automotive clients 2. Monitoring vehicle repair processes and collaborating with mechanical teams 3. A stimulating work environment with learning opportunities We are looking for an **Automotive Technical Consultant** to provide specialized customer service and technical support to our clients. If you are results-driven and committed to delivering exceptional service to customers, this position is for you! You will closely monitor the entire vehicle repair process, ensuring all work is performed correctly while keeping customers informed and satisfied. You will also maintain regular interaction with the mechanical team to support high-quality service delivery. **Responsibilities and Duties** * Provide customer service by identifying client needs and advising them technically on the necessity of required repairs; * Perform checklists, open service orders, and prepare estimates for customers to establish delivery timelines; * Monitor service progress and deliver vehicles to customers, explaining completed services and addressing any questions. **Requirements and Qualifications** * Brazilian driver's license (Category B); * Completed high school education; * Strong customer service and negotiation skills; * Technical education or courses in the automotive field are a plus. **Additional Information** * TotalPass; * Transportation allowance; * Health insurance (optional enrollment); * Meal allowance or food voucher; * Mental health support program; * Discounts at educational institutions and language schools. **ADTSA Group**, one of the largest automotive groups in Northeastern Brazil, operates in the states of Alagoas, Ceará, and Pernambuco. We are a consolidated holding company strategically managing a portfolio of companies across various economic sectors in Northern and Northeastern Brazil. We continuously invest in urban, intercity, and interstate passenger transport companies, as well as cargo transportation and agribusiness logistics. ADTSA Group also distributes trucks, buses, tractors, and automobiles. Our primary objective is job creation and regional economic development. **We represent the following brands:** Meira Lins \| Volkswagen; Pigalle \| Peugeot; Pigalle \| Citroën; Regence \| Renault; Silcar \| Chevrolet; GWM ADTSA \| GWM; Ford ADTSA \| Ford; Point S ADTSA \| Point S; Novo Mundo Caminhões e Ônibus \| Volkswagen; Novo Mundo New Holland Agriculture \| Volkswagen; Novo Mundo Bridgestone e Firestone \| Volkswagen ; ADTSA Corretora de Seguros; ADTSA Seminovos ; ADTSA Consórcio. At our company, we value teamwork, innovation, and commitment to excellence. If you seek a stimulating work environment with continuous learning opportunities and challenging projects, join our team!