**About Estante Mágica** **Estante Mágica** is a social impact business that believes in the power of education to transform the world. Our ambitious goal is to impact **1 billion children by 2030**! And you can be part of this incredible mission, helping\-us give voice to the next generations. Shall we transform the future together? Do you also believe education can transform the world? At **Estante Mágica**, we are passionate about promoting reading and writing in schools, helping children become authors of their own books. Imagine being part of one of Brazil's largest Edtechs, where your work will directly impact the lives of thousands of students. If you seek an internship with **purpose** and real **growth opportunities**, this position is for you! **Apply now and join our Trupe!** **Responsibilities and Duties** We are looking for a communicative, empathetic, and captivating intern eager to grow in the **Customer Relations** area, learning hands\-on how to create exceptional experiences for schools, educators, and families. On the Customer Relations team, you will have direct contact with customers, technology, and data, developing communication, analytical, and digital tool usage skills. Here, delight goes hand\-in\-hand with innovation: you will learn to use automation and Artificial Intelligence to make customer service more efficient—without losing human connection. #### **What You Will Learn and Develop** * Providing support to educators and families via multiple channels (phone, video conferences, WhatsApp, and e\-mail), developing empathetic and delightful communication skills. * Using automation and AI tools to support customer service and optimize daily tasks. * Collecting and organizing feedback and information from interactions, learning to identify patterns and improvement opportunities. * Tracking internal and external customer requests, focusing on clarity, empathy, and resolution. * Hands\-on experience with customer service and relationship platforms such as HubSpot and CX tools. Developing organization, prioritization, and agility within a dynamic, high\-volume operation. **Requirements and Qualifications** #### **What We Expect From You** * Interest in developing written and verbal communication skills—with clarity and warmth. * Curiosity to learn and use Artificial Intelligence tools (such as ChatGPT and virtual assistants). * Emerging analytical mindset, with willingness to understand problems and contribute to solutions. * Organizational skills to handle multiple tasks in a remote environment. * Aptitude and interest in learning new digital tools (HubSpot, Slack, Notion, AI). * Currently enrolled in undergraduate studies with active registration. * Intermediate proficiency in Microsoft Office or Google Drive. * Proactivity, dynamism, and eagerness to learn. Strong teamwork and collaboration skills. **Additional Information** #### **Additional Information** * Work model: Remote * Weekly workload: 30 hours, from 9 AM to 4 PM (1 hour lunch break). * Initial internship stipend: R$1\.000,00, adjusted to R$1\.200,00 after 3 months. Estante Mágica is a social enterprise that believes in education to transform the world. In partnership with schools, children illustrate and write their own books—and become real authors! Our grand goal is to impact 1 billion children by 2030, and you can be part of this mission! Join us
João Silva
Indeed · HR
João Silva
Indeed · HR
