INTERNSHIP

Description

Job Summary: An internship seeking a proactive and multitasking professional to monitor internal processes, track customer satisfaction, and assist in quality management within a dynamic environment. Key Highlights: 1. Opportunity to shape the future of the dealership sector in Brazil 2. Develop skills in a dynamic and challenging environment 3. Make a difference at a company that values diversity and inclusion Join Us in Building the Future of Mobility! At **AUTOMOB**, we breathe passion for cars. We are a 100% Brazilian company driven by talent, enthusiasm, and the contagious energy of our team members. Here, challenges become opportunities, and your voice has the power to shape the future of the dealership sector in Brazil. We are **leaders** in the industry, with a strong presence across the entire national territory. From light vehicles to heavy machinery, from financial services to insurance and consortia, we offer an integrated universe of solutions for our customers. With over **190 stores spread across 12 states and 65 cities**, we represent iconic brands such as BMW, Honda, Volkswagen, Toyota, JLR, Volvo, BYD, GWM, Ford, VW/MAN, Valtra, Fendt, and many others. Imagine\-yourself working with the largest brand portfolio in the segment nationwide, alongside more than 5,000 passionate and engaged professionals. At **AUTOMOB**, you will have the opportunity to develop your skills, expand your knowledge, and build a successful career in a dynamic and challenging environment. We provide comprehensive solutions for our customers—from vehicle sales to after\-sales services such as workshops, bodywork, and painting. If you are passionate about cars, eager to learn, and seek a place where your ideas are valued, AUTOMOB is your destination! Accelerate with us and make a difference at a company that values diversity and inclusion in all its forms. Join us and become part of a team that celebrates individuality and mutual respect. **Responsibilities and Duties** **General Responsibilities** ---------------------------- * Daily monitoring of manufacturer reports. * Monitoring internal processes together with area managers. * Participating in meetings and preparing minutes. * Tracking customer satisfaction metrics and proposing improvement actions. * Auditing manufacturer processes. * Updating gift inventory and internal activity reports. * Assisting in setting relationship manager goals. * Monitoring **Red Flags** and **Hot Alerts** from dissatisfied customers. * Maintaining updated quality documentation. * Tracking and following up on team training completion. * Adhering to schedules and internal policies (ID badge, uniform, etc.). **Specific Responsibilities** --------------------------------- * Distributing surveys to potential customers. * Tracking results of outreach to these customers. * Monitoring KPIs and customer verbatim feedback. * Reporting indicators and insights to the manager. * Creating and tracking action plans based on customer feedback. * Leading quality meetings with the team. * Sharing announcements and best practices. * Assisting with repair and building maintenance budgets. * Managing gift inventory. * Supporting marketing initiatives. * Managing third\-party vendors when required. **Requirements and Qualifications** **Requirements:** * Currently enrolled in undergraduate studies (from the 1st year onward) in the following fields: * Administration * Marketing * Commercial Management * Sales Management * Quality Management * Proficiency in computer applications and Microsoft Office Suite * Residency in the Guarulhos region **We seek candidates with the following profile:** * Proactive and multitasking * Communicative, with clear and concise speech * Capable of responsibly taking calculated risks * Strong results orientation and process control * Focus on continuous improvement During the internship, performance will be evaluated using indicators such as: * Internal NPS, Manufacturer Satisfaction Survey, Google My Business (GMB), internal and external audits, as well as behavioral alignment. **Additional Information** **PEOPLE ARE OUR BUSINESS—THAT’S WHY WE VALUE OUR TEAM MEMBERS IN MULTIPLE WAYS!** We also offer the traditional benefits you already know. But we want to show you that we go beyond. Learn more! * **TUNED IN TO YOU:** Specialized support for our team members and their families via a 24\-hour hotline offering psychological, health, social, family, financial, and/or legal assistance—all with absolute confidentiality. * Extended **Maternity** and **Paternity Leave** \+ **Newborn Kit** for new mothers and fathers. * We understand how important children’s and teenagers’ education is. At **AUTOMOB**, we help our team members purchase school supplies for their children. * Our team members enjoy exclusive access to a **discount platform** for travel, culture and entertainment, services, dining, education, and wellness. * Through the **AUTOMOB University**, our team members learn and enhance their professional development, becoming protagonists of their own careers.  * We recognize and value our **veteran team members** who celebrate years of service. Those with **over 15 years** receive an especially significant celebration event. * **Mom’s Corner:** This space, located at our headquarters in Itaim Bibi and administrative headquarters in Mogi das Cruzes, is dedicated to mothers returning from maternity leave who wish to **continue breastfeeding**. The area provides all necessary **equipment for milk expression and storage, with privacy and comfort.** **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and wellbeing. * **Pet Love:** To care for your four\-legged family member too, we offer a special benefit for this beloved member of your family. Do you identify with this position? Explore our openings, apply, and let’s grow together in this company that expands every day. A dream launched in 1995 with our first Volkswagen dealership gained momentum and evolved into Brazil’s largest and most diversified dealership group. Our brand and product portfolio ranges from light vehicles—new and used—to agricultural machinery, yellow\-line equipment, and diverse services meeting our customers’ needs. Today, we represent 35 brands across these various segments. Our devotion to service is embedded in our culture—we have a highly skilled team that shares the same core values: PEOPLE, CUSTOMERS, SIMPLICITY, OWNER MINDSET, SUSTAINABILITY, AND PROFIT. In 2021, we began our consolidation process with the creation of AUTOMOB, but it was in 2024 that we unified all dealership companies and operations under one single corporation. Currently, we operate over 200 stores across 13 Brazilian states, supported by a team of nearly 7,000 employees. Interested and ready to join our Group? Then **accelerate with us**! We are a diverse company that promotes diversity across all positions, regardless of gender, sexual orientation, race, religion, or disability.