Information Technology Assistant

Description

To join our team, we seek professionals who want to contribute to our mission of **improving the lives of an increasing number of people.** If you have an innovative mindset, think outside the box, and enjoy working in a modern and dynamic environment, this position is for you. Join us on this journey. **\#JoinSynvia** **Responsibilities and duties** **We count on you to:** * Respond to and resolve technical support tickets onsite and remotely; * Address user-reported issues related to hardware, software, networks, and operating systems; * Assist with installation, configuration, and maintenance of computers, printers, and other devices; * Guide users on proper usage of tools and systems; * Ensure timely resolution of requests within agreed SLA (Service Level Agreement) deadlines; * Install, configure, and update systems, applications, and operating systems; * Perform preventive and corrective maintenance on IT equipment and infrastructure; * Document solutions and technical procedures in knowledge bases and support tickets; * Identify, log, and escalate technical incidents as required; * Support IT analysts in operational tasks and simple projects; * Learn and apply technical knowledge to advance your career; * Report security incidents (e.g., suspected malware, phishing) to the IT team; * Advise users on best practices for information security; * Report violations or deviations related to information security through appropriate channels. **Requirements and qualifications** **What we seek:** * Currently enrolled in a bachelor’s degree program in Information Technology or related field; * Basic English proficiency for reading; * Foundational knowledge of hardware, software, networks, and operating systems (Windows, Linux); * Familiarity with remote support tools and helpdesk systems; * Basic understanding of information security (antivirus, backups, password policies); * Strong communication skills for interacting with users and team members; * Proactivity and willingness to learn. **Additional information** **Work location:** * Campinas/SP **Work schedule:** * 5x2\- 7:00 AM to 4:00 PM \- Monday to Friday **Benefits we offer:** * Transportation allowance; * Parking (subject to availability); * Health insurance with no monthly premium cost to the employee, with co-payment for exams and consultations; * Dental plan with co-payment for monthly premium; * Life insurance at no cost to the employee; * Flexible meal/voucher allowance; * Pharmacy benefit program; * Synvia Partnership Club (Education Institutions, Language Schools, Leisure & Culture); * SESC partnership; * Physical wellness program \- TotalPass; * Day Off – Healthcare professionals; * Childcare assistance (per internal policy). We are a company with a youthful, innovative culture and a passion for our mission of **improving the lives of an increasing number of people.** Present in Campinas, Paulínia, and São Paulo, we support the pharmaceutical industry in developing and registering new medications and provide diagnostic services to laboratories across Brazil. **OUR WAY OF WORKING** With 20 years of experience in health and technology and over 800 employees, our culture is guided by core values: **integrity; ownership; and innovation and excellence**. We believe in the positive impact of our work through our teams and services; therefore, we encourage professional development for our employees and offer Internship, Apprenticeship, and Career Acceleration programs. Do you identify with Synvia? Let’s improve the lives of an increasing number of people—together?