Customer Service Assistant

Description

Job Summary: Act as the liaison between clients and internal teams, ensuring alignment of expectations, organization of routines, and project tracking—with an emphasis on results and client portfolio management. Key Highlights: 1. Strategic engagement with a consultative mindset and results-oriented focus 2. Client portfolio management and opportunity identification 3. Professional collaborative environment and growth **What will be your mission at Macfor?** * Serve as the daily liaison between clients and internal teams (creative, planning, media, social, production), ensuring mutual understanding and alignment of expectations; * Gather information from clients and translate it into clear, comprehensive, and inspiring briefs for internal teams; * Organize and lead alignment meetings, campaign presentations, routine follow-ups, and feedback sessions with clients and internal teams; * Draft meeting minutes, internal/external correspondence, and action plans—formalizing decisions, responsibilities, and deadlines to ensure proper tracking of project phases; * Monitor job progress, managing timelines, priorities, approvals, and delivery deadlines—anticipating risks and proposing solutions; * Participate in communication strategy planning, bringing the “client’s perspective” into the agency and contributing business insights; * Present and defend proposals and campaigns to clients with a consultative mindset and results-oriented focus; * Manage the client portfolio under your responsibility—maintaining close relationships, identifying opportunities, and preventing crises; * Track project and campaign results, organizing reports and learnings for continuous optimization; * Support budget, scope, and project profitability control in partnership with coordination/management. Requirements: **What are we looking for in this role?** * Degree in Advertising and Public Relations, Social Communication, Marketing, or related fields; * Prior experience in advertising or digital marketing agencies, working in account servicing/portfolio management; * Experience organizing routines, schedules, and processes—with strong prioritization and urgency awareness; * Excellent oral and written communication skills, ability to synthesize information, and capability to lead meetings and alignment sessions with clients; * Analytical profile with business acumen, understanding of marketing objectives, and critical evaluation of deliverables; * Ability to seamlessly transition between operational tasks (day-to-day jobs) and strategic activities (planning, presentations, analyses); * Familiarity with organizational tools and Microsoft Office suite (presentations, spreadsheets, documents); Trello experience preferred; * Interest in working within the Agribusiness sector. Benefits **Macfor’s Differentiators for Business Partners** As a provider of specialized services, Macfor fosters a stimulating professional collaboration environment conducive to its partners’ business growth: * Knowledge-sharing environment and networking opportunities with other partners and clients; * Access—subject to partner engagement or interest—to market content, workshops, and events organized or recommended by Macfor; * Recommendations of recognized literature and methodologies to enhance service delivery; * Freedom to propose solutions, participate in strategic meetings, and contribute suggestions across management, technology, growth, and marketing initiatives; * Full autonomy in selecting methods and strategies to fulfill contracted deliverables; * Opportunity to develop new projects and grow.