Job Summary: Resolve low-complexity logistical anomalies and physically segregate damaged goods, negotiate indemnifications with involved parties, and monitor losses and damages. Key Highlights: 1. Experience in Logistics and/or Customer Service. 2. Opportunity to work on resolving logistical anomalies. 3. Work at a company focused on less-than-truckload (LTL) freight transportation. Resolve low-complexity logistical anomalies and physically segregate damaged goods arising from losses and damages in the logistics process together with involved parties, contributing to adherence to established processes and standards for freight transportation. **Responsibilities and Duties** * Physically segregate damaged goods for subsequent analysis and disposition, based on physical condition, product characteristics, and each customer's specific requirements; * Negotiate low-complexity logistical anomalies related to losses and damages in the logistics process—as well as operational matters within the department—with interested and/or involved parties, defining timelines and payment terms to indemnify involved parties; * Monitor daily occurrences of losses and damages to report them to unit and headquarters responsible personnel, identifying the responsible party/parties to reduce the incidence of losses and damages; * Gather necessary information to resolve incidents involving damages and losses by contacting business units and external customers, providing support to headquarters. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Business Administration, Management Processes, Logistics, or related fields. * Experience in Logistics and/or Customer Service activities. **Additional Information** With **31 years** of experience in the transportation market, we recognize our commitment across multiple dimensions—social, environmental, and economic—and strive to convey this understanding to our team so they can develop optimally and every employee feels proud to represent Expresso São Miguel’s values beyond our gates—with respect and integrity. Expresso São Miguel operates over **190 units, 3\.330 vehicles, and employs 11\.300 direct and indirect staff**. Expresso São Miguel’s entire infrastructure is dedicated to less-than-truckload (LTL) freight transportation, granting us the strongest presence across Brazil’s South and Southeast regions. Yet we are not merely trucks, equipment, or awards—we are not just another freight carrier; **we are people making a difference, day after day, in the LTL freight services sector.** That is our “way”! Since inception, we have been guided by our DNA, and will continue implementing initiatives to preserve our essence: innovative management, operations, expansion, development, and growth processes. From the beginning of our operations, we have prioritized the environmental and societal impact of our services. This is what it means to be Expresso São Miguel! Are you just entering the job market and ready to hit Play on your career? **Learn about our internship program: https://playnacarreiraesm.gupy.io/** Do you already have experience and are ready to accelerate your career? **Learn about our Trainee Program:** **https://traineeesm.gupy.io/** **All our positions are open to Persons with Disabilities (PwD).**
João Silva
Indeed · HR
João Silva
Indeed · HR
