Job Summary: Technical support professional responsible for handling and resolving support tickets, diagnosing issues, and maintaining equipment. Key Highlights: 1. Innovative technology company in Brazil 2. Focus on adaptable solutions for users 3. Opportunity to advance in technology Hello, we are Faiston! A Brazilian technology company that, for over 20 years, has been transforming and inspiring through this sector. Our primary objective is to provide adaptable solutions to our users, meeting their needs and exceeding their expectations. Have you ever considered working at one of Brazil’s most innovative technology companies? Then Faiston is the right place for you! WHO WE ARE \- Faiston \| Evolution is the revolution **The responsibilities of the professional occupying this position will include:** * Responding to and resolving technical support tickets from users * Diagnosing and resolving hardware and software issues * Assisting with configuration and installation of equipment and software * Performing preventive maintenance on equipment * Documenting technical procedures and solutions **For this position, we require the following qualifications:** * Degree in Information Technology, Information Systems, or related fields * Prior experience in technical support * Knowledge of Windows and Linux operating systems * Knowledge of computer networks * Strong communication and interpersonal skills **Discover our benefits:** ✅ Medical and dental assistance (NotreDame Intermedica); ✅ Life insurance; ✅ Transportation allowance with 6% payroll deduction; ✅ Meal allowance (R$ 40.00 per day); ✅ Wellhub-Gympass health platform (access to over 700 gyms across Brazil with affordable plans); ✅ Benefits club offering discounts with partners, including pharmacies, apparel, cinemas, medical exams, consultations, and more; ✅ Partnerships with educational institutions; ✅ Free access to telemedicine, psychologists, and nutritionists for comprehensive health care; ✅ Partnership with SESC. **Work location for this position:** * Mogi Guaçu \- SP