Job Summary: Professional required for first-level support, providing assistance for hardware, software, and networks; installation and configuration; incident registration and classification. Key Highlights: 1. Comprehensive support for hardware, software, and networks 2. Installation and configuration of equipment and systems 3. Incident registration and classification with focus on SLAs The company is seeking a Technical Support Analyst in Osasco. **Responsibilities:** First-level support via telephone, email, and tickets. Hardware, software, and network support. Equipment and system installation and configuration. Incident registration and classification, ensuring SLA compliance. Previous experience as a Technical Support Specialist, Help Desk Analyst, Technical Support Technician, or Customer Service Analyst may indicate suitability for some activities of this position. Bachelor’s degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time * Working hours: To be determined.