Job Summary: We are seeking an attentive Technical Support Analyst to monitor and support corporate clients (B2B, ISP, and B2G), resolving technical issues and answering technical questions. Key Highlights: 1. Attentive professional who delights customers and demonstrates ownership mindset 2. Service monitoring and corporate client support 3. Technical issue resolution and troubleshooting We are looking for a **Technical Support Analyst** to monitor services delivered to corporate clients (B2B, ISP, and B2G) and support corporate clients (B2B, ISP, and B2G), addressing technical issues and questions related to the services provided. If you are an attentive professional who delights customers and demonstrates ownership mindset, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Maintain departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to internal staff on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Monitor services delivered to corporate clients (B2B, ISP, and B2G); * Identify initial issues through system alerts; * Make first contact with the client to assess possible failures in the internal network or Brisanet’s network, and escalate to supporting departments for issue resolution; * Support corporate clients (B2B, ISP, and B2G), resolving technical issues and answering technical questions regarding the services provided; * Resolve and track tickets opened for supporting departments; on-site technical assistance may be required; * Schedule and monitor installations; * Monitor incidents and problems; * Escalate support requests; * Provide timely updates on network outages and status. **Requirements and Qualifications** * Level I — Currently pursuing a bachelor’s degree; * Levels II and III — Completed bachelor’s degree with 2 years of experience in the field; * Basic computer literacy. **Preferred Qualifications** * Familiarity with Google tools (Sheets, Docs) and customer service techniques; * Basic knowledge of computer networking; * Cisco and MikroTik certifications; * Driver’s license — categories AB. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical work environment — you are the protagonist of your career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile network operator, experiencing increasingly strong growth. Our journey began in 1998 in Pereiro, a small city in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.