Job Summary: Computer technical support professional responsible for responding to inquiries, resolving hardware, software, and network issues, and performing equipment maintenance. Key Highlights: 1. Focus on user support and IT problem resolution 2. Responsible for system maintenance and configuration 3. Creation of technical documentation and user training A computer support and services company is seeking a Technical Support Analyst in Limeira (Vila Cláudia). **Responsibilities:** User Support: Respond to inquiries, resolve issues, and provide guidance on equipment and software usage. Problem Resolution: Diagnose and resolve hardware, software, and network issues. Equipment Maintenance: Perform preventive and corrective maintenance on computers, notebooks, and other IT equipment. System Configuration: Configure operating systems, software, and networks according to company requirements. Documentation and Training: Create technical documentation and provide users with training on IT systems usage. Incident Management: Log and track IT incidents, ensuring timely and efficient resolution. Customer Service: Maintain contact with users, respond to inquiries, and ensure satisfaction with service delivery. Previous roles such as Technical Support Specialist, Help Desk Analyst, Technical Support Technician, or Customer Service Analyst may indicate alignment with some of the responsibilities of this position. **Desired Qualifications:** **Education:** Completed undergraduate degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time * Working Hours: To be determined.