Technical Support Analyst – Cloudflare Focus

Description

Job Summary: We are looking for a technology- and Cloudflare-passionate professional to serve as the technical point of contact for our customers, resolving incidents and optimizing performance and security. Key Highlights: 1. Strategic involvement in incident resolution and performance optimization. 2. Opportunity to improve processes and diagnose failures. 3. Working on information security within a reference team. **Description and Responsibilities:** **Schedule:** Monday to Thursday, 9 a.m. to 7 p.m., with a 1-hour lunch break; Fridays, 9 a.m. to 7 p.m., with a 2-hour lunch break **Level:** Professional **Employment Type:** Full-time – CLT **NTSEC Group is a reference in information security and strengthening its team!** We safeguard the protection, performance, and availability of our customers’ environments with excellence. Now, we seek someone who **understands Cloudflare and enjoys solving real problems**. If you love technology, have hands-on Cloudflare experience, and communicate clearly, this role is for you. **?? Your Day-to-Day** You will be the **technical point of contact for our customers**, handling incident resolution, application performance optimization, and security. This is a strategic position: you’ll diagnose, resolve, and help evolve our processes. **Key Responsibilities** * Be the first person our customers reach out to for technical support (phone, e\-mail, chat). Be solution-oriented and empathetic. * Investigate and resolve performance and security issues on the Cloudflare platform: DNS, proxy (CDN), caching, firewall rules (WAF), and SSL/TLS certificates. * Perform remote diagnostics of system, hardware, and software failures using troubleshooting techniques and asking the right questions. * Manage tickets from initiation to closure: register, track, update the customer, and document the solution. * Escalate complex issues to internal teams with clear, well-organized information. * Gather customer feedback and suggest improvements to processes and the knowledge base. * Remain calm under pressure and turn problems into solutions. **Requirements:** * Hands-on Cloudflare experience (zone configuration, DNS, proxy, WAF, SSL/TLS). * Networking knowledge: DNS, HTTP/HTTPS (status codes, headers), CDN, and reverse proxy. * Basic Linux proficiency for diagnostic commands (ping, curl, dig, traceroute, mtr). * Prior experience as technical support (help desk) including ticket opening and tracking. * Technical English for reading documentation and articles. **? Nice-to-Haves (will make you shine)** * Cloudflare certifications. * Experience with AWS, Google Cloud, or Azure. **Ready to become one of our Secpowers? Join us! ??** **Benefits:** Birthday day off, Food (restaurants and supermarkets), Mobility (fuel and ride-hailing apps), Health insurance, Dental insurance, Total Pass, Commuter allowance, Vittude (mental health)