Job Summary: Ricoh Brasil is seeking a Senior Support Analyst to organize and execute Service Desk activities, providing technical support and managing assets and inventory. Key Highlights: 1. Working in an innovative and collaborative environment focused on digital solutions 2. Fast and effective technical support to users across multiple platforms 3. Management of telephony, hardware, software, network, and information security **Ricoh Brasil**, a leading Japanese multinational specializing in print outsourcing (DaaS) and other technology services, is seeking a new **Senior Support Analyst** to work in **São Paulo (Vila Olímpia)**! The position of **Senior Customer Service Analyst (30-day temporary contract)** is responsible for organizing and executing Service Desk activities, delivering fast and effective technical support to users—including basic hardware maintenance, telephony management, Windows software support, network, email, Active Directory (AD), information security, and meeting rooms—remotely or on-site, as well as asset control, inventory management, and incident report generation. **Responsibilities:** * Organize, execute, and monitor technical and procedural processes and activities related to the Service Desk. * Manage, control, and maintain mobile and fixed telephony. * Perform basic hardware maintenance. * Provide technical software support (Microsoft platform) on Windows operating systems, remotely or on-site. * Provide remote or on-site user support for network access, email, internet, AD, and information security. * Provide remote, on-site, and telephone support for meeting rooms, including preventive testing. * Weekly and monthly reporting of incidents within the area. * Asset management and hardware and software inventory. **Requirements:** * Focus on fast and effective customer service, problem resolution, and user assistance. * Solid knowledge of fault diagnosis, networks, hardware, operating systems, and Windows applications. * Familiarity with Google Apps tools. * Availability to work onsite Monday through Friday from 8:00 AM to 6:00 PM, including remote and telephone support to users outside the office. * Mandatory bilingual proficiency (English or Spanish — intermediate written / advanced spoken). **We seek candidates who possess:** * Strong interpersonal skills * A consultative approach * Attention to detail * Emotional intelligence * Proactive attitude and analytical mindset, proposing and presenting solutions to clients with support from partner areas * Conflict management skills **It would be advantageous if you have:** * SAP knowledge (desirable) * Academic background in IT or related fields **Why join Ricoh?** At Ricoh, you will be part of an **innovative, collaborative, and results-oriented environment**, equipped with **cutting-edge technologies**, and focused on **digital solutions that transform businesses**. **Apply now!** ***Onsite availability in São Paulo (Vila Olímpia) is mandatory*** ***#LI-LF1*** Minimum Education Level: High School (Secondary Education) Languages:* English (Intermediate) * Spanish (Intermediate) * Meal allowance: BRL 550/month * Transportation allowance * Employee Assistance Program (EAP) * Birthday day off * Food allowance: BRL 100/month