Job Summary: Join a team that drives progress and transforms how companies operate through data, innovation, and artificial intelligence. Key Highlights: 1. A team that values human talent and stimulates creativity. 2. Work with innovation to drive progress and make the world better. 3. Internal customer support, analysis, and resolution of recurring issues. A team driving change We believe in the power of change to generate shared value and success for clients, employees, shareholders, partners, and communities. We operate the largest global network of advanced technology centers and intelligent operations. Transforming markets through innovation We are a global leader in digital, cloud, and security solutions, serving more than 40 industries. Our services span Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song. With over 738,000 people across 120+ countries, we use innovation every day to drive progress and make the world better for everyone. Join Us – Operations Here, technology empowers people—not the other way around. We use data, innovation, and artificial intelligence to transform how companies operate. Be part of a team that values human talent, stimulates creativity, and empowers you to do work that truly matters. **Your day-to-day responsibilities:** * Execute and monitor internal customer requests, focusing on quality, productivity, and process compliance. * Provide second-level support to internal and external customers, analyzing and resolving recurring issues. * Ensure security, integrity, and correct execution of transactions and information under your responsibility. * Identify exceptions, workflow variations, or failures in input/output interfaces of requests, reporting them and proposing improvements. * Actively contribute to meeting or exceeding service-level agreement (SLA) metrics, pursuing continuous gains in efficiency and satisfaction. **In addition, the following knowledge is required:** * Currently pursuing a Bachelor’s degree in Administration, Human Resources, or related fields. * Comprehensive knowledge of Personnel Administration processes, including hiring, employee movements, benefits, payroll, vacations, working hour tracking, leaves of absence, terminations, and database maintenance. * Labor and social security legislation applicable to HR routines, with basic knowledge of civil legislation. * Practical experience in operational payroll and compensation processes. * Experience in labor and union relations, including negotiation skills and understanding of collective bargaining agreements. * Proficiency with Microsoft Office tools (intermediate Excel) and basic knowledge of SAP and/or Oracle—considered advantageous. **\#WCO \#LI\-LATAM** * **Benefits:** Medical Assistance – 100% company-subsidized (for employee and dependents) Dental Assistance Meal or Food Allowance – no payroll deduction Life Insurance Private Pension Plan Gympass Option to purchase company stock at a discount Pharmacy Discount\* Childcare Assistance\* Language School Partnership\* Extended Maternity and Paternity Leave Profit-Sharing Program (PPR)\* + As per current policy **Job Location:** Nova Lima – MG \| Fortaleza \- CE On-site model (first three months, then hybrid) We seek professionals aligned with our values—collaborative, excellence-oriented, and innovative. We value competencies regardless of race, age, gender, sexual orientation, religion, disability, or political conviction. We recognize individuals’ unique characteristics, respect differences, and invest in an increasingly inclusive environment.
João Silva
Indeed · HR
João Silva
Indeed · HR
