Senior Client Service Analyst

Description

Job Summary: FAROL is seeking a Senior Client Service Analyst passionate about social media and content creators to work in influencer marketing, managing projects and client relationships. Key Highlights: 1. Expertise in influencer marketing and content creator acceleration 2. Project management and client relationship management on social media 3. Campaign analysis and proposal of innovative solutions **FAROL** is a content creator accelerator, and making things happen is in our DNA! We identify personalities and accelerate them across multiple fronts—supporting their content development, creating special projects, and, of course, boosting our clients’ financial performance. We are looking for a **Senior Client Service Analyst** to join our **Client Service** team, operating directly at the core of our influencer marketing operations. If you’re passionate about social media and content creators, and possess a dynamic, results-oriented profile, we want to meet you! **Responsibilities and Duties** * Lead the team and manage multiple projects simultaneously, ensuring prioritization and alignment with client goals; * Manage client relationships, ensuring client needs are fully understood and met; * Monitor project progress, guaranteeing on-time delivery and adherence to specifications; * Analyze campaign performance, prepare reports jointly with the responsible team, and present results to clients—suggesting adjustments and improvements when necessary; * Identify opportunities and propose solutions or strategic pivots when required; * Oversee influencer content production for campaigns; * Manage campaign content: tracking, curation, and monitoring; * Support influencers during daily activities and external executions; * Ensure thorough understanding of the campaign; * Ensure and lead routine status updates and alignment sessions with clients. * Lead high-complexity meetings * Lead medium-to-high complexity meetings and agendas with clients (occasional client meetings), involving relevant stakeholders as needed * Build strong client relationships **Requirements and Qualifications** * Completed undergraduate degree in Communications, Advertising, or related fields; * Strong verbal and written communication skills; * Experience producing content across various social media platforms and websites/blogs; * Prior experience in marketing consulting/advisory services or advertising agencies; **Desirable:** * Experience in advertising/marketing-influencer industry companies; * Intermediate English proficiency (campaigns are closed with publishers and national/international brands) **Additional Information** * Meal Allowance; * Parking or Transportation Allowance; * Totalpass Partnership; * Birthday Day Off; * Bradesco Health Insurance; * Bradesco Dental Insurance; * Childcare Assistance for children up to 6 years old (benefit exclusively for mothers); * Casual Dress Code; * Flexible Working Hours; * Employment Type: CLT * Work Model: Hybrid \- 3 days onsite (near Morumbi Shopping in São Paulo/SP)