Junior Support Analyst

Aki\+ Mobile is seeking a **Level 1 Support Analyst** to provide customer service and operational support for its MVNO operations, ensuring agility, q
- Technical support
- Communication skills
- In-person work

Job Summary: Professional to work in Corporate Education, developing and coordinating training programs, structuring learning paths, and creating instructional materials. Key Highlights: 1. Experience in Corporate Education or DHO 2. Content Development and Instructional Design 3. Ability to translate business objectives into learning paths **Key Responsibilities** Conduct Training Needs Analysis (TNA) with leadership; Develop and coordinate in-person, online, and hybrid training programs; Structure learning paths by role or competency; Create and organize instructional learning materials for in-person, online, and hybrid formats; Research and implement digital content and technologies for corporate learning; Establish and monitor corporate education KPIs, and propose improvements; Ensure an engaging and effective learning experience; Support performance evaluation cycles; Assist managers in developing and tracking Individual Development Plans (IDPs). **Requirements and Skills** Experience in Corporate Education or DHO; Strong communication and interpersonal skills; Experience in Content Development; Experience as an Instructional Designer; LMS platform and Corporate University management; Experience using AI applied to learning is desirable; Knowledge of performance evaluation and people development; Management of corporate education KPIs; Ability to translate business objectives into learning paths. **Work Schedule:** Hybrid work model (3 days on-site); Monday to Friday, from 9:00 AM to 6:30 PM, with a 1-hour lunch break. **Our Benefits:** SulAmérica Health Insurance fully covered by the company for the employee, with optional dependent coverage (subject to fees, standard apartment plan, nationwide coverage); SulAmérica Dental Insurance, optional, fully covered by the employee, extendable to dependents; Life Insurance; Meal/food allowance: BRL 44.00 per day; SESC membership: access to SESC’s network of benefits for retail workers; Total Pass: discounts at gyms and studios across Brazil, with option to include dependents; Benefits Club: year-round discounts on products and services; Payroll-deducted loan: support for emergency financing; Minimum Education: Bachelor's Degree

João Silva
Indeed · HR