Job Summary: This role involves contributing to strategic definitions, process optimization, systemic vision, and operational information consolidation to achieve business objectives and enhance team efficiency. Key Highlights: 1. Contribute to strategic definitions and business objective achievement 2. Optimize processes and enhance team productivity 3. Analyze and present information to internal and external clients Are you passionate about technology and innovation? At SysMap Group — comprising SysMap Solutions, TriggoLabs, and triggo.ai — we believe great results stem from extraordinary people. We are a Brazilian technology company that, since 1999, has helped organizations overcome complex challenges and accelerate their digital transformation. Our operations span multiple sectors, including Telecom, Retail, Education, Financial Services, Industry/Cosmetics, and Energy — always focused on innovative, high-impact solutions. Apply now and build the future of technology with us! **Responsibilities and Duties** * Contribute to strategic definition, including ensuring achievement of business unit objectives, supporting the creation, maintenance, and improvement of processes through methods, tools, and practices for process design and modeling. * Support team systemic vision and productivity by executing and analyzing processes related to the client’s core system, defining individual goals, monitoring process performance indicators, and proposing actions through continuous monitoring, aiming at team quality and efficiency. * Contribute to process optimization by applying best practices, identifying issues, proposing solutions, and supporting clients in discovery techniques. * Consolidate operational information (understanding and monitoring processes, agile methodologies) to assist in root cause identification; perform follow-up and analysis of results through indicator development. * Support analysis and presentation to internal and external clients on relevant topics through participation in meetings, guidance, activity control, and team support. **Requirements and Qualifications** * Courses in IT Operations, Systems Monitoring, or Technical Support; basic knowledge of Networks and Infrastructure; * ITIL certification or foundational knowledge (ITIL Foundation); * Training in operational procedures (runbooks); familiarity with monitoring tools and ITSM platforms; * Experience or qualification to operate in a 24x7 environment; * Completed high school education; technical IT education is a plus. **Additional Information** We are the **SysMap Group**, composed of the brands **SysMap Solutions, TriggoLabs, and triggo.ai**, an ecosystem of high-impact companies in the market, delivering innovative technology solutions that transform businesses and develop people. Our essence is driven by **a passion for innovation, collaboration, and continuous growth**. For over **25 years**, we have exceeded expectations by solving complex business challenges, operating across diverse sectors while actively tracking technological evolution. Here, we believe that **technology only delivers value when built by people**. Therefore, we foster an ethical, collaborative, and diverse environment where learning is constant and excellence in what we do defines our way of being. **The only way to participate in SysMap Group selection processes is through the company’s pages on the Gupy platform — no participation or hiring fees apply.**