PL Systems Support Analyst

Description

Job Summary: Join a dynamic ecosystem where the future of business is created and experienced every day, supporting systems with a focus on diagnosis, monitoring, and correction. Key Highlights: 1. Supporting systems operations, including emergency fixes 2. Proactive incident monitoring and metrics analysis 3. Participating in training and continuous upskilling initiatives #### **About the PL Systems Support Analyst Role** **Join a living ecosystem where the future of business is created and experienced every day. Be part of this transformation!** At LUZA Group, passion, perseverance, and the drive to surpass limits define our path to success. Founded in 2006, we are a Portuguese multinational with over 1,200 talented professionals and a substantial business volume. With presence in strategic markets such as Portugal, Spain, Morocco, Brazil, Mexico, the United States, and China, we deliver innovative solutions in engineering, IT, design, consulting, Industry 4.0, training, and recruitment. Everything we do is powered by the talent of our people. **This is a moment of growth and opportunity. The future belongs to visionary minds. Join us!** **Responsibilities and Tasks for the Role** Analyze data, metrics, and logs from multiple sources to identify failure patterns and support accurate diagnostics Execute approved automated scripts for temporary service restoration and reduction of downtime Monitor infrastructure performance (CPU, memory, and network) to identify bottlenecks and configuration failures Consolidate technical evidence (logs, reports, and visual evidence) and forward to advanced support for in-depth investigation Validate the effectiveness of fixes through testing, post-incident monitoring, and SLA tracking Participate in training and continuous upskilling initiatives Comply with Health, Safety, Environment, and Quality (HSEQ) policies, procedures, and standards **Mandatory Requirements** Bachelor’s degree in Computer Science, Engineering, Information Systems, or related fields. Intermediate English (speaking, writing, and reading) Knowledge: Understanding of corporate IT environments and mission-critical operations Experience in monitoring, metrics analysis, log analysis, and alerting for proactive incident detection Experience in investigating, diagnosing, and supporting systems—including emergency fixes and maintenance Tracking SLAs, deadlines, and delivery quality of vendors Analytical, investigative, organized profile with ability to work under pressure **Desirable Requirements** Experience with monitoring and observability tools (APM, logs, metrics, and events) Analysis of application logs and metrics, integrations, and system-to-system workflows Familiarity with corporate system architecture, including layers, dependencies, and integrations Experience in integrated environments (APIs, messaging, services) and hybrid environments (on-premises and cloud) Familiarity with containers, distributed architectures, high availability, and resilience Collaborative work with infrastructure, security, data, and business teams **What We Offer** * Meal Allowance; * Transportation Allowance or Fuel Allowance; * Health Insurance; * Dental Insurance; * Life Insurance; * Childcare Assistance; * Maternity and Paternity Leave; * Wellhub; * OnHappy; * Sesc; * Flexible Working Hours.