**\#Come challenge yourself** MGITECH is a company with 34 years of experience creating complete mobile solutions, designing the ideal project for each client. Our purpose is to simplify people's operational work so they can develop their human talents. If you believe in this cause, let's together transform the world. **Our Values**: Freedom with responsibility; Constant pursuit of excellence; Equal opportunities to create and grow; Empathy; The best ideas should prevail; Always help whenever possible; Sow to reap. If you enjoy working in a collaborative environment with autonomy, want to feel you truly make a difference in your workplace, and are driven by challenges, you will surely identify with MGITECH!  **Skills and Attitudes We Value** * Planning and organization; * Clear and objective communication; * Ownership; * Results-oriented with quality and customer focus; * Flexibility; * Sense of urgency; * Persuasiveness; * Pressure resistance; * Collaborative work. **Responsibilities and Duties** * Serve clients clearly and objectively via phone, email, and other channels (Blip, WhatsApp), ensuring efficient communication. * Solve technical problems in an understandable way, applying known procedures for IT issues (login, networks, software failures). * Log incidents and solutions in detail, maintaining history for future reference and analysis of recurring issues. * Analyze and diagnose technical problems, proposing quick solutions or escalating to higher levels when necessary. * Comply with IT security policies, ensuring data and systems protection against failures or leaks. * Update operating systems and software, ensuring correct operation without pending tasks. * Use Help Desk tools to manage and monitor support tickets. * Manage multiple tickets, prioritizing the most urgent or critical ones, meeting established SLAs. * Collaborate with the IT team and higher-level analysts to solve complex problems. * Communicate with other areas (development, infrastructure) to ensure effective resolution. * Anticipate potential issues and take preventive actions to avoid user impact. * Demonstrate empathy, understanding end-user needs and providing continuous support to ensure satisfaction. **Requirements and Qualifications** **Job Requirements** * Technical degree in Computer Science, Computer Networks, IT Support, Information Technology Management, Bachelor's in Information Systems, or related fields. **Experience** * 6 months of experience as an N1 Analyst or similar roles. **Technical Requirements** * Operating Systems: Knowledge of Windows, Linux, and MacOS, including navigation, basic configurations, and troubleshooting. * Computer Networks: Understanding of networking concepts such as IP addressing, network connections, TCP/IP protocols, DHCP, DNS, among others. * Hardware: Basic diagnostics and repair of equipment such as desktops, laptops, and peripherals. * Software: Installation, configuration, and maintenance of basic software, such as office suites and antivirus programs. * Valid driver's license category B. On-site position: Monday to Friday from 09:00 to 18:00 hours and Saturday from 09:00 to 13:00 hours (availability for short trips required). **Additional Information** Benefits Package Meal allowance, transportation allowance, SulAmérica medical and dental insurance, life insurance, career development plan, partnerships with educational institutions, recognition program, and birthday day off. MGITECH is a company with 33 years of experience creating complete mobile solutions, designing the ideal project for each client. Our purpose is to simplify people's operational work so they can develop their human talents. If you believe in this cause, let's together transform the world.