**Description:** ---------------- Junior Systems Analyst Salary R$ 4,000.00 5x2 — Monday to Friday during business hours, with on-call shifts on alternate Saturdays **Benefits**: * Meal allowance: R$ 34.00/day * Amil health insurance (Amil coverage starts after 90 days of experience), with 30% payroll deduction * Transportation voucher (VT) — no payroll deduction * TotalPass — payroll deduction **Responsibilities:** * Technical support for equipment (triage, diagnosis, and resolution) * Functional testing and execution of checklists * Documentation of evidence and updating of service tickets (logs, photos, descriptions, and steps to reproduce issues) * Monitoring internal resolution processes and communicating status updates * Supporting documentation and standardization of procedures Work location varies depending on client requirements. **Requirements:** ----------------- **Requirements:** * Prior experience in technical support/customer service; * Organizational skills and strong written communication for documentation; * Basic knowledge of networking (IP, Wi-Fi/Ethernet) and IT (Windows); * English proficiency (reading and writing for technical communication and comprehension of technical materials) (will be tested); **Preferred Qualifications:** Basic electrical knowledge; Experience with equipment testing and validation;