Job Summary: Junior Systems Analyst to provide technical support, perform functional testing, record evidence, track issue resolution, and support documentation. Key Highlights: 1. Technical support for equipment 2. Functional testing and checklists 3. Support in procedure documentation **Description:** ---------------- Junior Systems Analyst Salary R$ 4.000,00 5x2 - Monday to Friday during business hours, with on-call shifts on alternate Saturdays **Benefits**: * Lunch allowance: BRL 34.00/day * Amil health insurance (Amil coverage starts after 90 days of experience), with 30% payroll deduction * Transportation voucher (VT) - no payroll deduction * TotalPass - payroll deduction **Responsibilities:** * Technical support for equipment (triage, diagnosis, and resolution) * Functional testing and execution of checklists * Evidence recording and incident ticket updates (logs, photos, descriptions, and reproduction steps) * Tracking internal resolution efforts and status communication * Support in documentation and standardization of procedures Work location varies depending on client needs. **Requirements:** ----------------- **Requirements:** * Prior experience in customer service/technical support; * Organizational skills and strong communication abilities for documentation; * Basic knowledge of networking (IP, Wi-Fi/Ethernet) and IT (Windows); * English (reading and writing proficiency for technical communication and understanding technical materials) (will be tested); **Preferred Qualifications:** Basic electrical knowledge; Experience with equipment testing and validation;