We are looking for professionals who are engaged, proactive, and attentive to every detail of our projects—and, above all, who wish to grow and give their best every day. Our improvement is continuous, and we know we can go far because we believe in everything that drives progress. And you? Do you want to go further with us? Explore our clients, review our content, and find out whether you are the right person to join \#WeAreMDS. We seek a professional to join our Benefits team, responsible for serving a client portfolio involving insurable and/or non-insurable benefits of intermediate complexity. **Responsibilities and duties** * Serve a medium-complexity client portfolio through in-person, telephone, and/or digital tools to ensure all clients receive timely and accurate assistance aligned with their specific needs. * Provide client service through attentive, dialogue-based, and need-oriented interactions to clarify doubts and deliver necessary information regarding coverage processes for insurable and/or non-insurable benefits. * Support clients regarding reimbursement requests and/or pre-approvals by means of in-person, telephone, and/or digital tools to ensure effective reimbursement for expenses incurred outside the accredited network. * Carry out necessary procedures for market research by collecting required data and/or information to complete quotation forms, thereby identifying the best conditions and conveniences for the client within the renewal timeframe. * Prepare reports and/or presentations containing claims experience indicators by organizing data, information, and quantitative and qualitative analyses to provide clients with policy performance results. * Identify opportunities for improvement through process mapping conducted during execution, application of procedures, and workflow implementation, in order to propose actions enabling continuous improvement in client service. * Perform other related and inherent professional activities as needed or required by the department, always supported by training, professional qualification, and guidance from the immediate supervisor to ensure continuous professional development. **Requirements and qualifications** * Completed undergraduate degree in Business Administration, Human Resources Management, or related fields. * Intermediate-level proficiency in Excel. * Experience in the insurance sector with health and dental products, and knowledge of current ANS regulations. * Client focus, professionalism, collaboration, innovation, organization, resilience, logical reasoning, and assertive communication. **Additional information** * Sul América Health and Dental Insurance Plan * Life Insurance * Meal and/or food allowance * Transportation allowance * Profit-sharing bonus (PLR) * Gympass * Wellhub * Day off * Apoio Pass for you and your dependents * Discounts on personal insurance contracts such as auto, life, home, travel, and others. **Here, you define the pace of your growth and the scale of your achievements.** MDS is one of the leading insurance brokerage firms in Brazil, specializing in insurance, reinsurance, benefits management, and risk consulting. We are part of the MDS Group: a market-leading company in Portugal and one of the largest in Brazil, with presence also in Angola, Mozambique, and Spain. Globally, we operate through Brokerslink—a company founded by the MDS Group—responsible for a broker network spanning 130 countries and employing 25\.000 insurance professionals. In Brazil, our issued premium portfolio totals R$9 billion. We have over 800 employees distributed across thirteen offices in seven states: São Paulo, Rio de Janeiro, Paraná, Minas Gerais, Santa Catarina, Bahia, and Rio Grande do Sul. We also operate in reinsurance in Brazil, Portugal, and Africa under the brand MDS Reinsurance Solutions—a reference firm in risk analysis, loss control, business continuity planning, and Enterprise Risk Management. OUR AMBITION IS TO PROTECT YOUR WORLD! AND YOURS? Review our privacy policy at: Privacy Notice for Candidates
João Silva
Indeed · HR
João Silva
Indeed · HR
