Job Summary: Customer service in Level 1 Technical Support, including logging, classifying, and tracking support tickets, and training users with an emphasis on effective communication and proactivity. Key Highlights: 1. Opportunity for development and growth 2. Pleasant work environment focused on performance 3. Values teamwork and quality of life We are hiring a Junior Help Desk Support Analyst to work in Guarulhos in an on-site format. Below is some additional information... **If you:** * Are passionate about Technology and Innovation; * Are dedicated to your tasks; * Are engaged in achieving results and ensuring customer satisfaction; * Are proactive and enjoy challenges; * Are empathetic and supportive; * Value teamwork; * Enjoy teaching and being taught; * Value quality of life within a company; * Seek opportunities for development and growth; * Aspire to work at one of the best companies in Guarulhos... This is the place for you! **Employment Type: CLT** **Requirements:** * Reside in Guarulhos; * Currently pursuing a technical or undergraduate degree in IT, Information Systems, Systems Analysis and Development, or related fields; * Basic knowledge of networks, operating systems (Windows), and web navigation; * Familiarity with customer service principles and best practices in technical support; * Strong verbal and written communication skills; * Organizational skills and ability to manage multiple tickets simultaneously. **Working Hours:** * 8:00 AM to 5:00 PM **What We Offer:** * Transportation Allowance; * Meal Allowance; * Medical Assistance; * Dental Assistance; * Childcare Assistance; * Profit Sharing (PLR); * Group Life Insurance; * Pleasant work environment; * Quality of life; * Performance- and results-oriented environment. * Gympass Fitness Platform * Zenklub Mental Health Platform **RESPONSIBILITIES** Customer service in Technical Support: Level 1; * Log, classify, and track support tickets in the service desk system; * Customer / ticket support; * Training (online and on-site); * Attendance tracking (online and on-site); * Monitoring of bidding processes; * Customer registration; * Knowledge of all features offered by the department’s platform in our daily operations. **COMPETENCIES** * Effective communication; * Punctuality; * Proactivity; * Organization; * Availability; * Emotional intelligence;