Junior Customer Relationship Analyst

Description

Job Summary: Join a success story by working in a dynamic environment fueled by a passion for donuts and focused on delivering exceptional customer experience through multi-channel support. Key Highlights: 1. Customer support across multiple official channels 2. Collaborating with marketing and operations teams to resolve cases 3. Supporting customer relationship and experience initiatives We arrived in Brazil in 2025 and have since steadily won the hearts of Brazilians. Now, you can be part of this story! If you thrive in a dynamic environment and share our passion for donuts, this opportunity is perfect for you! Responsibilities: * Provide customer support via official channels (social media, e\-mail, customer service platforms); * Record, track, and resolve requests, complaints, and compliments; * Categorize and organize interactions for recurrence analysis and insights; * Support customer service reporting and consumer perception analysis; * Collaborate with marketing and operations teams to resolve cases; * Support relationship-building activations and customer experience initiatives through delight-oriented actions. Requirements: * Bachelor’s degree completed in Communications, Marketing, Business Administration, or related fields; * Proficiency with digital tools and customer service platforms (e.g., Zendesk, Reclame Aqui, etc.); * Prior experience in customer success; * Strong written and verbal communication skills. If you are a committed, team-oriented individual ready to dive into this sweet universe, this position is for you! Minimum Education Level: Bachelor’s Degree * Private Pension Plan * Profit Sharing Bonus (PLR) * Health Insurance * Life Insurance * Meal Voucher * Food Voucher * Transportation Voucher * Dental Insurance