Job Summary: Company seeks a Level 2/3 Support Analyst to innovate and transform the market by providing technical support, supervision, and project management. Key Highlights: 1. Opportunity to innovate and transform the market 2. Involvement in technical support, supervision, and project management 3. Professional growth and continuous development A technology-passionate company offering simple and creative solutions, currently expanding its team and seeking individuals eager to innovate and drive market change together with the company. We are looking for a professional with experience in Level 2/3 support to fill the position of Support Analyst under a hybrid work arrangement. Your typical day will include: * Remote and on-site technical support delivered with excellence * Supervision and training of Junior technicians * Client follow-up visits * Project management, migrations, cloud services, and emerging technologies * Creation and updating of documentation * Progress review meetings * Constant communication with the team **Responsibilities and Duties** * Level 2 and 3 technical support * Technical expertise and administration in Microsoft 365 environments * Knowledge of Windows Server, Active Directory (AD), and Entra ID * Experience creating, disabling, and assigning user permissions * Knowledge and troubleshooting skills related to networks and domains * Knowledge and hands-on experience in infrastructure and structured cabling * Excellent Portuguese language proficiency and writing skills * Technical English * Autonomy and strong sense of responsibility * Technical expertise in macOS * Technical expertise and hands-on experience with Google Workspace * Experience managing projects * Microsoft certifications * Experience with digital certificates and legal systems (PJE, E\-SAJ, TRT, etc) **Requirements and Qualifications** * Level 2 and 3 technical support experience * Technical expertise and administration in Microsoft 365 environments * Knowledge of Windows Server, Active Directory (AD), and Entra ID * Experience creating, disabling, and assigning user permissions * Knowledge and troubleshooting skills related to networks and domains * Knowledge and hands-on experience in infrastructure and structured cabling * Excellent Portuguese language proficiency and writing skills * Technical English * Autonomy and strong sense of responsibility * Technical expertise in macOS * Technical expertise and hands-on experience with Google Workspace * Experience managing projects * Microsoft certifications * Experience with digital certificates and legal systems (PJE, E\-SAJ, TRT, etc) **Additional Information** Contract as an independent contractor (PJ) with full administrative assistance, including accounting support provided by the firm servicing the company. **Benefits** * Full reimbursement of all transportation expenses * Health insurance allowance * Training and certification program * English language course allowance * Remote work allowance * Monthly Happy Hour fund with the team Hello, we are Veralana. We turn challenges into opportunities. For over two decades, Veralana has been the definitive choice for human resource management and organization. Our unwavering commitment to excellence is reflected in customized solutions powered by unparalleled technical expertise, our proprietary methodology, and efficient process management. Within our Recruitment and Selection division, we provide tailored solutions for sourcing professionals for executive, administrative, technical, internship, and trainee positions. We are equipped with effective assessment techniques and a team of highly competent consultants possessing deep know-how across diverse sectors. **A little more about our essence:** **Mission**: We are driven by goals. Our first goal is to thoroughly understand our clients’ businesses and needs, enabling us to deliver precisely tailored services grounded in our technical knowledge and professionalism. **Vision**: Our vision, thinking, and actions focus on delivering integrated solutions that simplify companies’ daily operations—always guided by ethical, responsible, and competent practices. **Values**: Human potential realized and fulfilled. Respect for clients and colleagues, committed to their continuous development. Building a better future for everyone. Ethical and responsible conduct in every detail of our operations. Driven by truth. We invite you to join our talent pool and explore new possibilities. Come discover our opportunities!!