**Description:** Previous experience as a Support Analyst, IT Analyst, or similar role. **Tools:** Knowledge of Jira Service Management or similar ticket management tools. **Technical Knowledge:** Knowledge of networking (TCP/IP, DNS, DHCP), information security, and Google Workspace administration. **Cybersecurity:** Experience or strong interest in Azure AD (Entra ID) and MDM for identity and device management. **Communication:** Ability to communicate clearly and concisely with both technical and non-technical stakeholders. **Growth 7 Profile:** Growth-oriented mindset, continuous learning, and passion for solving challenges. **Preferred Qualifications:** **Microsoft Azure certifications (e.g.:** AZ\-900, AZ\-104\). Google Workspace Administrator certification. Scripting language knowledge (PowerShell, Bash). **Ticket Management:** Handle, diagnose, and resolve support tickets (L1 to L4) via Jira, ensuring satisfaction of our employees. **Technical Support:** Provide hardware, software, operating system (Windows/Linux), and network infrastructure support. **Systems Administration:** Manage accounts and permissions in Google Workspace (Admin Console, groups, security policies). **Cybersecurity Projects:** Actively collaborate in the planning and implementation of Azure AD (Entra ID) and MDM (Mobile Device Management) projects. **Continuous Improvement:** Document procedures and consistently seek improvements in processes and IT infrastructure. 2512170202551922382