IT Analyst | Focus on Tasy System

Description

Job Summary: Professional for N1 and N2 technical support, focused on user support and incident resolution, especially with the Tasy system and its Controller module. Key Highlights: 1. N1 and N2 technical support with the Tasy system 2. Focus on user support and incident resolution 3. Prior experience with the Tasy system is a strong advantage You are applying for one of the positions available at Rede Américas. Our Talent Acquisition and Selection team will carefully review your profile, and if it aligns with the position, we will contact you to proceed with the process. In the meantime, please keep your information updated and complete all steps so that we can get to know you better. Important: We do not charge any fees during our selection processes. **Responsibilities and Duties** About the position: * Responsible for Level 1 and Level 2 technical support, providing user support and resolving incidents. Work involves the Tasy system, with knowledge of its modules—especially the Controller module—being considered a strong advantage. * Provide Level 1 support focused on handling incidents related to Tasy Controller, ensuring proper analysis, handling, and appropriate routing of requests. **Requirements and Qualifications** To transform healthcare, you need: * Currently pursuing or completed undergraduate degree; * Prior experience with the Tasy system; * Proficiency in Microsoft Office suite. **Additional Information** It is by caring for our people that we will become the healthcare that people desire and the world needs—check out our benefits: * Nutrition care: Meal Voucher / Food Voucher or On-site Cafeteria (depending on location); * Health care: Health Insurance and Life Insurance; * Professional development: Career Development Cycle, Technology/PMAX Academies, and Crescer Program; * Others: Transportation Voucher Only Rede Américas offers—the Health Program, based on 5 pillars: * Spiritual: Yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Relational: UAU Benefits Club, SESC benefits; * Emotional: Telepsychology. * **Benefits may vary depending on the job location and brand.** We are Rede Américas, **a multi-platform healthcare assistance network**, committed to delivering comprehensive, precisely tailored healthcare. We are looking for **talents who believe it is possible to deliver the best and most advanced healthcare assistance.** **If you are passionate about caring and believe in quality medicine, join Rede Américas!** **We are committed to Diversity!** We encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. Together, we always deliver our best. **Important: We do not charge any fees during our selection processes.**