Field Services Supervisor

Description

Job Summary: The Field Services Supervisor develops the team for high productivity and quality, monitors service volume, and aligns priorities with client departments. Key Highlights: 1. Work culture that respects and values people 2. Environment that values personal and professional development 3. You are the protagonist of your career! We are looking for a **Field Services Supervisor** to develop the team so they can achieve the required productivity and quality in managing field services teams. Monitor field service volume per region, ensuring execution within defined SLAs and formulating strategies whenever anomalies occur. Additionally, align field service priorities with the company’s client departments. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with sector standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluation, hiring requests, reassignment and/or termination requests, disciplinary measures, and other people management actions; * Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within the team; * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that increase productivity and performance in departmental activities; * Support audit processes when necessary; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the department’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Supervise the productivity, compliance, and quality of procedures executed by team members; * Develop the team so they can achieve the required productivity and quality in managing field services teams; * Monitor field service volume per region, ensuring execution within defined SLAs and formulating strategies whenever anomalies occur; * Align field service priorities with the company’s client departments; * Ensure compliance with processes defined by the Fleet Department; * Evaluate resource and staffing requests submitted by team members; * Ensure impartiality and accuracy in calculating employee commissions and productivity. **Requirements and Qualifications** * Completed high school education; * 2 years of experience in the field and at least 6 months as a team leader; * Basic computer skills; * Networks and computer maintenance; * Access transmission technologies and media / Twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * GPS systems; * Driver’s license class "B" and defensive driving certification. **Preferred qualifications:** * Currently pursuing a bachelor’s degree; * Willingness to travel; * Google tools (Sheets, Docs); * Geographic knowledge of the city. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment — i.e., you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * PCD-dependent allowance; * Payroll-deducted loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to digital transformation in Brazil.