Field Inspector | Cascavel

Description

Job Summary: The Field Inspector ensures the quality of installation, maintenance, and repair services for fiber optic networks in Cascavel, supervising teams and resolving on-site issues. Key Highlights: 1. Supervise and ensure the quality of fiber optic services (FTTx, GPON). 2. Supervise technical teams and ensure compliance with technical standards. 3. Work with advanced technologies and support team development. We are seeking a **Field Inspector** to ensure service quality delivered by the ***Cascavel Regional Operations Team***! **We count on this person to:** The Field Inspector will be responsible for supervising, inspecting, and ensuring the quality of installation, maintenance, and repair activities for fiber optic networks, serving both residential (B2C) and corporate (B2B) customers. The professional will directly supervise technical teams, ensuring compliance with technical standards, safety regulations, and established deadlines, as well as resolving complex on-site issues. **Key Responsibilities** * Monitor and inspect field team activities (in-house or outsourced), ensuring service quality and productivity for installations, preventive and corrective maintenance. * Supervise service execution for different customer profiles, including end-user network equipment configuration and troubleshooting of more complex corporate network infrastructures. * Ensure all cable laying, splicing, jointing, and equipment installation activities (OLTs, ONUs, routers) follow technical procedures and occupational health and safety standards. * Perform network testing using specialized equipment (e.g., Power Meter, VFL, OTDR) to verify optical signal integrity and service quality. * Record incidents, complete service orders, prepare non-conformance reports, and recommend corrective actions or penalties where applicable. * Support training and development of junior teams, ensuring all members stay updated on industry best practices and emerging technologies. * Analyze team performance under supervision and propose improvements to processes and workflows. **Requirements and Qualifications:** * Completed high school education. Technical training in Telecommunications, Computer Networks, Electrotechnics, or related fields is desirable. * Solid experience in fiber optic network (FTTx, GPON) installation and maintenance. Knowledge of installation and repair standards for B2C/B2B customers on GPON networks. * Proficiency with fusion splicers, cleavers, and optical measurement instruments. Familiarity with B2C and B2B network topologies. * Prior experience in managing or supervising field teams. * Excellent communication and conflict resolution skills, both with team members and customers. * Willingness to work on-site, with flexible working hours and occasional on-call shifts. * Valid Brazilian driver's license (Category B) and availability for travel within the Cascavel region. ***Check out our Culture Manifesto!*** Passion for the **CUSTOMER \-** Without customers, there is no Ligga. We strive to deliver an outstanding experience to all customers (internal and external). Focus on **RESULTS \-** We are delivery-driven. Many, fast, and excellent results — even small ones — every single day! Belief in **TRANSPARENCY \-** We open boxes, data, and ideas. Withholding information is unacceptable. Encouraging **OWNERSHIP \-** Challenges are opportunities for those who want to shine. If there’s a problem, take it on and solve it. Creating **CONNECTION \-** No individual exists without the whole. No department exists without the company. We build close, authentic relationships with our colleagues. Pursuing **TRANSFORMATION \-** More than innovation, we aim to make a lasting impact on the lives of our customers, suppliers, and employees. We understand that repeating the same formulas won’t spark transformation. Do you identify with this? Join our team! Learn more about us: https://www.youtube.com/watch?v\=VWwhkU5S5oU At LIGGA, we care about you and your well-being. Learn about our benefits: * Unimed Health Insurance Plan. * DentalUni Dental Insurance Plan. * Meal and food allowance via hybrid card. * + Life Insurance. * Transportation Allowance. * TotalPass for physical activities. * Employee Discount: 50% Off on any internet plan subscription. * Partnership with Vittude for online therapy. * Citizen Company Program: Extended maternity and paternity leave. Additionally, our daily culture promotes: * Birthday Day Off. * Casual dress code and relaxed environment. * Opportunity to work and grow in a rapidly expanding company — one of the largest players in its field across Paraná. * For parents with children up to 6 years old, your child’s birthday is also a Day Off — to strengthen family bonds!