CONSULTANT - SENIOR SYSTEMS SUPPORT ANALYST

Description

Job Summary: We are seeking a Senior Systems Support Analyst to ensure the stability and efficiency of our corporate systems, handling complex incidents and driving continuous process improvement. Key Highlights: 1. Handle high-complexity incidents and perform root cause analysis. 2. Perform corrective and evolutionary maintenance on systems. 3. Serve as a technical reference for the team and collaborate with functional areas. **10128 \- Consultant \- Senior Systems Support Analyst \- Hybrid** -------------------------------------------------------------------------- Brazil \- São Bernardo do Campo/SP \- Hybrid Provider IT is a human-centered technology consulting firm that has been transforming businesses and engaging our employees in building a more humane and positive future since 1996. For over two decades, we have been committed to enabling futures, believing that technology can accelerate new realities. In 2023, we were recognized by Exame magazine as one of the fastest-growing companies in Brazil. Additionally, our ethical recruitment team has been acknowledged and awarded by LinkedIn as the Best Talent Acquisition Team. We are leading the digital transformation of major corporations, committed to sustainability and leveraging the power of Artificial Intelligence to drive business and people growth and evolution. Here, you will be challenged and develop your competencies in a welcoming and highly innovative environment. Join a team that drives the next generation of technological solutions — review this opportunity: **Senior Systems Support Analyst** We are seeking a Senior Systems Support Analyst to ensure the stability and efficiency of our corporate systems. This professional will be responsible for handling complex incidents, performing root cause analysis, and implementing solutions that directly impact operations and customer satisfaction. This role is critical to maintaining service quality and continuously improving internal processes. Responsibilities Handle high-complexity incidents, ensuring rapid and effective resolutions. Conduct root cause analysis (RCA) and implement definitive solutions. Perform corrective and evolutionary maintenance on legacy and modern systems, investigating failures in integrations and backend services. Validate and test solutions before production deployment, clearly documenting incidents and applied solutions. Serve as a technical reference for the team, supporting less experienced members’ development and collaborating with functional areas to clarify requirements. Requirements **Mandatory Requirements:** Solid experience with C\#, .NET Full Framework and/or .NET Core. Strong expertise in maintaining APIs, backend services, and critical routines. Practical experience with PL/SQL for Oracle database investigation and correction. Good familiarity with log structures, debugging, call and application flow analysis. Ability to adjust CI/CD pipelines. Minimum 5 years of experience in this role. Ability to adjust or fix frontend components (Angular/TS) when necessary. Experience with Git, Jenkins, and CI/CD pipelines. Desirable: unit and integration testing, Scrum, UML, advanced English. Differentiators: knowledge of Oracle Forms, SAP integration experience, Entity Framework, Design Patterns, AWS experience (Lambda, CloudFront, RDS, DynamoDB, CloudFormation). **Desirable Requirements:** Familiarity with agile methodologies, certifications in relevant technologies, and experience in large-scale projects. **WHAT WE OFFER** An inclusive and humanized professional environment. Motivated Squad: Work with dedicated teams striving to achieve challenging goals. Provider IT Academy: We invest in your growth through our continuous learning program. \#RHTamoJuntos: We offer an Onboarding Support Program for new hires, ensuring a smooth adaptation and providing assistance from day one. Medical and Dental Insurance: Nationwide coverage, no waiting period, no co-payment. Meal/Voucher Allowance. Home Office or Hybrid Work Allowance. Wellhub Partnership. Discounts and exclusive benefits via partnerships and agreements. Life Insurance. Our commitment is to provide fair and impartial opportunities. We celebrate diversity, equity, and inclusion. At Provider IT, everyone is welcome, regardless of condition, disability, ethnicity, religious belief, sexual orientation, physical characteristics, age, or related factors. APPLY NOW You are on a Provider IT company page provided by the Compleo platform. By clicking the Apply Now button, you AGREE to Compleo’s Terms of Use and Privacy Policy. Share this job Our Company Our History Terms of Use Privacy Policy Help Get answers to your questions Social Media