Job Summary: We are seeking an Analyst to work in a critical and dynamic environment, ensuring high availability and resolving technical requests with agility and efficiency. Key Highlights: 1. Environment conducive to learning and professional growth 2. Focus on diversity, inclusion, and respect for all people 3. Commitment to innovative and sustainable solutions for clients We are **Quality Digital**! Learn more about us: * **A phrase that defines us** — We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** — We are *#borderless*. Our team is spread across Brazil and worldwide. * **Our culture** — Even though we are remote, we stay connected. We hold ceremonies to bring us closer together, share knowledge, and keep up with company news! * **We are diverse** — One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** — To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for?** * We are seeking an Analyst to work in a **critical and dynamic environment**, ensuring high operational availability within a first-level support setting. The professional will be responsible for resolving technical requests with agility and efficiency, directly contributing to the continuity of essential services. **Your day-to-day responsibilities will include:** * Resolving tickets, ensuring requests are handled within established deadlines and contributing to maintaining performance indicators within target goals. * Customer support delivered in-person, remotely, or via telephone. * Performing help desk tasks, such as: machine formatting and configuration. * Installing, configuring, and providing support for software. * Configuring and maintaining printers (including Zebra models). * Configuring password display panels and kiosks. * Supporting the network team with basic tasks, such as cable crimping and configuring network points. * Maintaining and configuring the company’s primary systems. **Requirements and Qualifications** * Valid Brazilian driver’s license (Category B). * Proven experience in N2 technical support. **Knowledge required in:** * Basic Information Security concepts. * Experience with ITSM tools. * Solid knowledge of Active Directory. * Machine formatting and configuration. * Software installation, troubleshooting, and configuration. * Zebra printer configuration. * Password display panel and kiosk configuration. * Basic networking: cable crimping and network point maintenance. **Work Schedule:** * Monday to Friday, from 08:00 to 17:00 * Work model: 100% on-site * Work location: Curitiba–PR. **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental assistance**, so you and your family can maintain good health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym partnership**, encouraging you to exercise * **SESC partnership**, offering varied cultural and leisure activities * **Partnerships for studies**, including languages, technology, and online course platforms * **Payroll-deductible loan** with attractive rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your cup of coffee, tea, juice, or favorite beverage, learn more about us, get inspired, explore our open positions, and join this ever-growing team?