A dairy products business is seeking a Customer Service Assistant in São Paulo. Teixeiras Auto Center is a company specialized in automotive services, offering vehicle maintenance and repairs. With a qualified team, it aims to ensure customer satisfaction through high-quality services. **Responsibilities:** Provide humanized voice (telephone) and written (e\-mail, social media such as WhatsApp) customer support. Document, categorize, and update all interactions in the system, ensuring traceability. Review complaints, inquiries, and requests (exchanges, cancellations), proposing prompt solutions. Monitor shipments/orders and track request progress with internal departments until resolution. Answer questions regarding products, services, or company policies. Respond to reviews on websites such as Reclame Aqui and Site. Previous experience as a Customer Service Analyst, Customer Support Assistant, Telemarketing Operator, or Relationship Agent may indicate suitability for some of the activities in this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Food Voucher * Parking * Transportation Voucher **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Thursday, from 08:00 to 18:00\. Friday, from 08:00 to 17:00\.
João Silva
Indeed · HR
João Silva
Indeed · HR
