Junior Support Analyst

Aki\+ Mobile is seeking a **Level 1 Support Analyst** to provide customer service and operational support for its MVNO operations, ensuring agility, q
- Technical support
- Communication skills
- In-person work

Activities: * Perform on-site second-level (N2) support * Diagnose and resolve complex hardware and software issues * Address local network, workstation, and mobile device failures * Execute installations, upgrades, and preventive maintenance * Support field implementation of IT systems and projects * Interact with internal teams and vendors * Ensure compliance with service level agreement (SLA) requirements * Support and guide junior analysts in the field Minimum Education: Bachelor's Degree

João Silva
Indeed · HR